Web Chat Manager - Work From Home

Job Description Plains GP Holdings is currently seeking a Web Chat Manager to join our team in Dunedin, Otago, NZ. This is a part-time, work-from-home position with a seniority level of Mid-to-Senior. The ideal candidate will have at least 6 years of experience in a similar role. Responsibilities:- Manage and oversee all aspects of the web chat platform, including responding to customer inquiries in a timely and professional manner- Develop and implement strategies to increase customer engagement and satisfaction through the web chat channel- Collaborate with the marketing team to create web chat content that aligns with the company's brand and messaging- Analyze data and metrics to evaluate the effectiveness of the web chat platform and make recommendations for improvement- Train and mentor team members to ensure high-quality customer service in all web chat interactions- Stay current on industry trends and best practices in web chat management Requirements:- Driven and resilient personality traits- Strong strategic planning and organizational skills- Excellent communication and interpersonal abilities- Ability to work independently and manage time effectively- Knowledge of web chat platforms and customer service best practices- Bachelor's degree in a relevant field is preferred Benefits:- Paid Time Off (PTO)- Disability insurance- Medical coverage Working Environment:At Plains GP Holdings, we encourage calculated risk-taking to drive innovation and progress. Our team values collaboration, creativity, and continuous improvement. Equal Opportunity Statement:Plains GP Holdings is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Deadline to apply: ******** If you meet the requirements for this position and are interested in joining our dynamic team, please submit your application today. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.