Job Description: We are seeking a motivated and energetic Web Chat Manager to work remotely for Chesapeake Energy in Dunedin, Otago, NZ. As a mid-to-senior level position, the ideal candidate will have at least 6 years of experience in web chat management and a proven track record of success in a similar role. Responsibilities:- Manage and oversee all aspects of the web chat platform, including monitoring chat sessions, ensuring prompt responses to customer inquiries, and resolving any issues that may arise.- Develop and implement strategies to improve chat efficiency, customer satisfaction, and sales conversion rates.- Work closely with the marketing and sales teams to ensure consistent messaging across all communication channels.- Analyze chat data and performance metrics to identify areas for improvement and make data-driven decisions.- Train and mentor chat agents to provide exceptional customer service and support company goals.- Collaborate with IT to maintain and update chat technology as needed. Requirements:- Bachelor's degree in Marketing, Communications, or related field preferred.- Proven experience in web chat management, with at least 6 years of relevant experience.- Strong project management skills and the ability to prioritize and multitask in a fast-paced environment.- Excellent communication and interpersonal skills, with a focus on cooperation and teamwork.- Proficiency in Microsoft Office and web chat platforms.- Ability to work independently and remotely with minimal supervision.- Energetic and motivated personality traits that align with Chesapeake Energy's values.- Experience with profit sharing and travel opportunities a plus. Benefits:- Paid overtime for additional hours worked.- Profit sharing opportunities based on company performance.- Travel opportunities for professional development and networking. Working Environment:At Chesapeake Energy, we strive to cultivate leaders who foster inclusivity and mentorship. We believe in creating a supportive and collaborative work environment where all employees can thrive and succeed. Equal Opportunity Statement:Chesapeake Energy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Deadline to apply: May 2, 2024. Apply now to join our dynamic team and make a difference in the energy industry!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
