Web Chat Manager - Work From Home

Job Description: Big Lots is seeking a highly motivated and reliable Web Chat Manager to join our team on a part-time basis. This position offers the flexibility to work from home, providing an ideal work-life balance. As a Web Chat Manager, you will be responsible for overseeing and managing our online chat system to ensure a seamless customer experience. Responsibilities:- Manage and monitor online chat conversations with customers in a timely and professional manner- Provide accurate information and assistance to customers regarding products, services, and promotions- Support and train chat agents to ensure high-quality customer interactions- Analyze chat data and provide insights on customer trends and preferences- Collaborate with other teams to optimize chat processes and improve customer satisfaction- Stay up-to-date on industry trends and best practices in online chat management Requirements:- 6+ years of experience in customer service or online chat management- Strong communication skills with the ability to adapt to different communication styles- Ability to work independently and meet deadlines in a fast-paced environment- Proficiency in using chat management tools and software- Experience in training and mentoring team members- Bachelor's degree in a related field is preferred Personality Traits:- Reliable: Consistently deliver high-quality work and meet deadlines- Motivated: Self-driven and enthusiastic about achieving goals Soft Skills:- Adaptability: Ability to quickly adjust to changes and new situations- Communication: Clear and effective communication skills both written and verbally Benefits:- Retirement plan- Medical coverage- Vision insurance Working Environment:At Big Lots, we value creativity and innovation. Our team embraces collaboration and encourages fresh ideas and inventive solutions. Equal Opportunity Statement:Big Lots is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to create a supportive and inclusive environment for all employees. Deadline to apply: ******** If you meet the requirements and are passionate about delivering exceptional customer service through online chat, we encourage you to apply for the position of Web Chat Manager at Big Lots in Dunedin, Otago, NZ.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.