Web Chat Manager - Work From Home

Job description: StretchSense is seeking a Web Chat Manager to join our team in Auckland, NZ. This is a part-time, work-from-home position at a mid-to-senior level, requiring a minimum of 8 years of experience in a similar role. Responsibilities:1. Manage and oversee all web chat communications with customers, ensuring prompt and professional responses.2. Develop and implement strategies to improve customer satisfaction and retention through web chat interactions.3. Train and mentor web chat agents to enhance their communication and problem-solving skills.4. Monitor web chat performance metrics and provide regular reports to the management team.5. Collaborate with other departments to address customer issues and improve overall service quality.6. Stay up-to-date on industry trends and best practices in web chat customer service. Requirements:1. Proven experience in managing web chat operations in a fast-paced environment.2. Confident and driven personality with excellent communication skills.3. Strong teamwork and negotiation skills to effectively lead a remote team.4. Ability to work independently and prioritize tasks in a virtual setting.5. Knowledge of customer service principles and practices.6. Proficiency in using web chat platforms and customer relationship management software. Benefits:1. Free food and employee discounts on StretchSense products.2. Life insurance coverage for all employees.3. Opportunity to work in a supportive and fair working environment that values equality and diversity. Equal Opportunity Statement:StretchSense is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to promoting equality and fairness for all employees. Deadline to apply: March 19, 2024 If you meet the requirements and are interested in joining our team as a Web Chat Manager, please submit your application before the deadline. We look forward to reviewing your qualifications and discussing this exciting opportunity with you.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.