Web Chat Manager

Job Description:

Kami is seeking a highly skilled and experienced Web Chat Manager to join our team in Nelson, NZ. As a Web Chat Manager, you will be responsible for overseeing all aspects of our web chat platform and ensuring that customer inquiries are handled professionally and in a timely manner. You will be expected to lead a team of chat agents, monitor chat interactions, and continuously improve our chat processes to increase customer satisfaction and drive sales.

Responsibilities:- Manage a team of chat agents, including hiring, training, and performance management- Develop and implement chat scripts and guidelines to ensure consistent and high-quality customer interactions- Monitor chat interactions in real-time to provide coaching and feedback to chat agents- Analyze chat data to identify trends, issues, and opportunities for improvement- Collaborate with other departments, such as customer service and marketing, to address customer needs and promote company products and services- Stay up-to-date on industry trends and best practices in web chat management

Requirements:- Bachelor's degree in a relevant field- 6+ years of experience in web chat management or a related role- Strong leadership skills and the ability to motivate and inspire a team- Driven and resilient personality traits- Exceptional attention to detail and analytical skills

Benefits:- Travel and spending expenses- Retirement plan- Training and professional development opportunities

Working Environment:At Kami, we believe in cultivating a sense of ownership and responsibility at every level. We value collaboration, creativity, and continuous improvement. Our team is dedicated to providing excellent customer service and driving company growth.

Equal Opportunity Statement:Kami is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.