Web Chat Manager

Job Description: Hnry is seeking a highly experienced and motivated Web Chat Manager to join our team in Nelson, NZ. As a Mid-to-Senior Level position, the successful candidate will be responsible for managing all aspects of our web chat service, ensuring exceptional customer service and support for our clients. Responsibilities:- Oversee and manage the web chat system, including training, scheduling, and performance management of chat agents- Develop and implement strategies to optimize the web chat platform for improved customer service and efficiency- Monitor chat interactions to ensure quality standards are met and provide feedback to agents for improvement- Work closely with other departments to address customer issues and ensure timely resolution- Analyze chat data and metrics to identify trends, opportunities for improvement, and make recommendations for changes- Stay up-to-date with industry best practices and implement new tools and technologies to enhance the web chat experience- Collaborate with the marketing team to promote the web chat service and drive customer engagement Requirements:- 8 years of experience in a customer service or web chat management role- Highly driven and energetic with a passion for delivering exceptional customer service- Strong problem-solving and critical thinking skills- Excellent communication and interpersonal abilities- Ability to work independently and as part of a team- Knowledge of web chat software and CRM systems- Experience with data analysis and reporting- Bachelor's degree in Business, Marketing, or related field preferred Benefits:- Free accommodation- Paid sick leave- Paid Time Off (PTO) Working Environment:At Hnry, we prioritize understanding and empathy in all interactions. We believe in creating a supportive and inclusive work environment that values diversity and fosters personal growth and development. Deadline to apply: ******** Equal Opportunity Statement:Hnry is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.