Job Description: Unleashed Software is seeking a dedicated and driven Web Chat Manager to join our team in Dunedin, Otago, NZ. As an Associate-level professional with at least 5 years of experience, you will be responsible for managing our web chat platform and ensuring exceptional customer service through online interactions. Responsibilities:1. Monitor and respond to incoming web chat inquiries in a timely and professional manner.2. Engage with customers to provide product information, support, and assistance.3. Collaborate with other team members to address customer issues and escalations.4. Analyze chat interactions to identify trends and opportunities for improvement.5. Develop and implement chat strategies to enhance customer experience and drive sales.6. Maintain a high level of cooperation and negotiation with customers to ensure satisfaction.7. Work closely with the marketing team to align chat messaging with brand standards.8. Uphold company policies and procedures while adhering to privacy and data protection regulations. Requirements:1. Bachelor's degree in Marketing, Communications, or a related field.2. Proven experience in web chat management or customer service.3. Excellent communication and interpersonal skills.4. Strong problem-solving abilities and attention to detail.5. Ability to work independently and as part of a team.6. Proficiency in online chat platforms and CRM systems.7. Demonstrated dedication to continuous learning and professional growth. Benefits:1. Profit sharing opportunities to reward your hard work.2. Joining bonus for successfully joining the team.3. Vision insurance to support your health and wellbeing. Working Environment:At Unleashed Software, we value a positive and vibrant work environment. We encourage all team members to inject a sense of joy and energy into their daily tasks, fostering creativity and collaboration. Equal Opportunity Statement:Unleashed Software is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, gender, age, religion, or sexual orientation. Deadline to apply: April 6, 2024 If you possess the required skills and experience for this role and are passionate about providing exceptional customer service through web chat, we encourage you to apply for the position of Web Chat Manager at Unleashed Software. Join our team and help us unleash our full potential!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.