Web Chat Manager

Assurant is seeking a talented and experienced Web Chat Manager to join our team in Tauranga, Bay Of Plenty, NZ. As a Mid-to-Senior Level role, the ideal candidate will have at least 8 years of experience in a similar position.

Responsibilities:1. Manage and oversee the day-to-day operations of the web chat team, ensuring efficient and effective communication with customers.2. Develop and implement strategies to improve customer engagement and satisfaction through web chat channels.3. Train and mentor team members to ensure they have the necessary skills and knowledge to provide excellent customer service.4. Monitor and analyze web chat interactions and performance metrics to identify areas for improvement.5. Collaborate with other departments, such as Marketing and IT, to optimize web chat functionality and integrations.6. Stay up-to-date on industry trends and best practices in web chat management to drive innovation and continuous improvement.

Requirements:1. Hardworking and reliable individual who can effectively manage a team and meet deadlines.2. Excellent presentation and communication skills, with the ability to work well in a team environment.3. Proven experience in web chat management, with a strong understanding of customer service principles and practices.4. Knowledge of web chat software and tools, such as LiveChat or Zendesk, is preferred.5. Bachelor's degree in Business Administration or a related field is preferred.

Benefits:- Dental insurance- Free food- Life insurance

Working Environment:At Assurant, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team thrives on collaboration and innovation, fostering a supportive and dynamic work environment.

Deadline to Apply:April 19, 2024

Equal Opportunity Statement:Assurant is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.