Web Chat Associate - Work From Home

Job Description: Masco is seeking a motivated and resilient individual to join our team as a Web Chat Associate, working remotely from home in Dunedin, Otago, NZ. As an Associate Level position, we are looking for someone with at least 3 years of experience in a similar role. Responsibilities:- Interact with customers through web chat to provide support and assistance with inquiries- Utilize project management skills to handle multiple tasks and prioritize effectively- Negotiate solutions to customer issues in a professional and courteous manner- Maintain a high level of customer satisfaction through prompt and accurate responses- Meet performance goals and metrics set by the company- Collaborate with team members to improve processes and customer experiences- Stay up-to-date on product knowledge and company policies Requirements:- Proficient in written communication skills- Ability to work independently and manage time effectively- Strong project management and negotiation skills- Previous experience in customer service or a related field- Motivated and resilient personality traits- Equal opportunity employer Benefits:- Gym membership- Travel opportunities- Retirement plan Working Environment:Join a high-energy workplace where you can achieve success and make a real impact. We are dedicated to delivering impactful results for our customers and providing a supportive work environment for our team members. Deadline to Apply: ******** Equal Opportunity Statement:Masco is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, disability, age, sexual orientation, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.