Web Chat Associate - Work From Home

Job Description: Republic Services is seeking a dedicated and reliable Web Chat Associate to join our team in Auckland, NZ. This is a part-time, work-from-home position suitable for entry-level individuals with no prior experience required. As a Web Chat Associate, you will be responsible for providing exceptional customer service through online chat platforms. Responsibilities:1. Engage with customers in real-time through web chat to answer inquiries, provide product information, and assist with problem resolution.2. Maintain a high level of professionalism and empathy in all interactions with customers.3. Utilize negotiation skills to address customer concerns and find satisfactory solutions.4. Collaborate with other team members to ensure a seamless customer experience.5. Meet or exceed performance metrics relating to response times, customer satisfaction, and issue resolution.6. Adhere to company policies and procedures while handling sensitive customer information. Requirements:1. Excellent written communication skills.2. Ability to work independently and efficiently in a remote environment.3. Strong dedication to providing top-notch customer service.4. Demonstrated reliability in meeting work commitments.5. Capacity for cooperation and teamwork.6. Willingness to learn and adapt to new technologies and processes. Personality Traits:- Dedicated- Reliable Soft Skills:- Cooperation- Negotiation Benefits:- Parental leave- Visa sponsorship- Relocation allowance Working Environment:At Republic Services, we prioritize understanding and empathy in all interactions. Our team fosters a supportive and inclusive culture where every voice is valued. Deadline to Apply:April 18, 2024 Equal Opportunity Statement:Republic Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.