Web Chat Associate

Job Description: We are seeking a motivated and hardworking Web Chat Associate to join our team at ADP in Hamilton, Waikato, NZ. As a Web Chat Associate, you will be responsible for providing excellent customer service through online chat support to our clients. This is a part-time position at the Associate level, requiring a minimum of 3 years of experience in a similar role. Responsibilities:- Engage with customers through online chat to address inquiries, provide information, and resolve issues- Maintain a high level of customer satisfaction by responding promptly and professionally to all customer messages- Utilize critical thinking skills to troubleshoot and resolve customer concerns- Collaborate with other team members to ensure consistent and accurate information is provided to customers- Keep accurate records of customer interactions and transactions Requirements:- 3+ years of experience in a customer service role, preferably in online chat support- Excellent written communication skills- Adaptability to handle a variety of customer inquiries and issues- Critical thinking skills to quickly assess and address customer needs- Ability to thrive in a fast-paced environment- High school diploma or equivalent Personality Traits:- Hardworking- Motivated Soft Skills:- Adaptability- Critical Thinking Benefits:- Disability insurance- Vision insurance- Life insurance Working Environment:At ADP, we thrive in an environment that embraces and navigates change seamlessly. Our team is supportive and collaborative, working together to achieve our goals and deliver exceptional customer service. Equal Opportunity Statement:ADP is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse team and encourage individuals from all backgrounds to apply. Deadline to Apply:April 20, 2024How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.