Warranty Services TechnicianApply now Job no: 510273 Work type: Permanent Full Time Location: VIC - Metro Categories: Technology, Solutions Management & Technical Services About Us JB Hi-Fi Business is one of the fastest growing divisions of the JB Hi-Fi Group. We are the market leader in strategic technology procurement with an expansive portfolio including End User Compute, Mobile Devices, IT Hardware, Software Licensing, Networking and Data Centre Infrastructure plus AV Equipment. JB Hi-Fi Business also offers, in partnership with Telstra, a full suite of data and mobile services. JB Hi-Fi Education is part of JB Hi-Fi Business and delivers a wide range of technology solutions and services specifically tailored to the Education sector. Led by established device programs and specialist technical services this team is growing and a leading provider in this vertical. Why join us? We have a supportive, transparent and inclusive team JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market We support vulnerable members of our community by making donations to our 'Helping Hands' and 'Doing Good' workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners. We offer generous team member discounts across The Good Guys and JB Hi-Fi You will have exposure to ongoing training & development opportunities from day one We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group The Role The Warranty Services Technician is responsible for supporting our Education and Business Sales Teams to assist in growing our commercial sales by completing activities related to the delivery of Warranty Repair Services as well as supporting our Customer base by providing a superior level of service which becomes our unique selling proposition in market.Key responsibilities: General desktop, laptop, tablet, hardware support and troubleshootingPerform in and out of warranty validation and repairs for Lenovo, HP, Microsoft and Apple devices, onsite or in our Victorian repair center as requiredUse vendor software and documentation to follow repair procedures as per vendors training.Manage used parts and return accordingly within specified timeframe Basic administrative tasks including timely ticketing and timesheet processing each dayManage and schedule jobs/tasks to ensure they are completed within appropriate timeframe Maintain communication with customers and internal support staff Meet vendor and business SLA's / KPI's Complete all vendors training within specified timeframes.Assists other employees by skill sharing and the provision of advice and assistance Apply logical, methodical, and analytical approach to isolate and solve complicated hardware problems Skills & experience: General repair experience preferably in Warranty SectorExperience and repair qualifications in multiple vendors including Lenovo, HP, Microsoft and Apple.Demonstrated administration skills and computer literacy Team player with a strong work ethic To Apply If you are interested in this exciting opportunity with us, please click apply and upload your CV.
