Development and implementation of a Customer Care specific onboarding process for new employees to ensure a fast, efficient and standardized training
Development and implementation of professional trainings for the Customer Care team in order to ensure a constantly high service quality
Develop and maintain documents for various processes
Design and maintain all materials for trainings and develop appropriate computer applications for manuals and hand outs
Coordinate with various employees and provide feedback to all team members and maintain efficient knowledge
Facilitate in providing training sessions, develop appropriate objectives and ensure achievement for same.
Provide technical support to all newstarters and comfort the onboarding process
Monitor all client issues and provide training to resolve same
Ensure optimal levels of customer satisfaction and compile all feedback to analyze work of employees
Min. 2-3 years experience in training and development, ideally in customer service environment. Experience in E-commerce or high-end luxury will be a plus.
Academic degree in Business Administration or similar education.
Strong ability to define and implement new processes and guidelines
Intermediate analytical skills
Strong communication and presentation skills
Experience in a service oriented, fast moving working environment
Commercial awareness and understanding of processes
Proactive approach and ability to demonstrate initiative
Excellent time management and organizational skills
Proven ability to work quickly and effectively
Team player and role model
Proficiency in English, written and spoken. Other languages will be a plus
Very good MS Office skills
At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment
We are looking forward to your expressive application via our career site.
Your contact person: Ana Carballo Alvarez