Customer Service Associate

Customer Service Associate Job in WimborneOur well established and employee focused client based in Wimborne is recruiting a Customer Service Associate to join their team. The Customer Service Associate role provides a first point of contact to customers. You will provide telephone and administration support to the new and existing customers. You will speak to new customers, promoting products and provide accurate and sometimes technical administration support. To meet the demands of the department the Customer Service Associate will require a 'right first time' attitude, a multi-tasker with a confident approach with strong customer service skills.Duties and Responsibilities:* Process all department transactions efficiently, accurately and within agreed Service Levels* Adhere to procedures in all areas of the role* Provide support to customers using the online functionality* Provide support to other team members, to include customer contact, follow up calls etc.* Produce reports and management information (MI) as requested* Be aware of any risks at all times and act within the reporting guidelines* Be responsible for managing own daily workload and tasks* Be able to multi task and meet department service levels* Deal with telephone and face to face enquiries received within the department promptly, ensuring that a high standard of customer service is provided* Use initiative in identifying any practice and process improvements* Assist with system testing when required* Identify, Support and Assist vulnerable customers and understand their need for flexibility. Use effective listening and questioning skills to enable potential issues to be detected and provide reassurance and support to our customer, whilst working within the requirements of our Vulnerable Customer PolicyMinimal Skills and Experience Required:* Customer Service Orientation* Excellent Oral and written communication skills* Attention to Detail* Track record in an administrative environment* Good PC skills, including word and excel* Be willing to work towards qualificationsSalary and Benefits:* A salary of £25,000 per annum* Hybrid working available* 27 days holiday + 8 Bank Holidays* Monday - Friday hours of 9.00 am - 5.00 pm* Annual Car Parking permit* Discounts for many local businesses* Employee assistance programme + 24/7 counselling and support helpline* 24/7 Virtual GP surgery and private prescription service#J-18808-Ljbffr