Customer Success Representative - Work From Home

Job Description: Silver Fern Farms is seeking a motivated and customer-focused individual to join our team as a Customer Success Representative to work from home. In this part-time entry-level position, you will be responsible for ensuring the success and satisfaction of our customers while representing our company in a positive and professional manner. Responsibilities:- Communicate with customers via phone, email, and chat to provide assistance, answer questions, and resolve issues in a timely and efficient manner- Build and maintain strong relationships with customers to drive customer loyalty and retention- Proactively reach out to customers to gather feedback, identify opportunities for improvement, and offer solutions to enhance their experience- Collaborate with internal teams such as sales, marketing, and product development to address customer needs and concerns- Maintain accurate records of customer interactions and transactions in our CRM system- Stay up to date on product offerings, promotions, and industry trends to better assist customers- Identify and report trends in customer feedback to help improve overall customer satisfaction and product/service quality Requirements:- Strong communication skills and a customer-centric mindset- Confident and adaptable personality with a willingness to learn and grow- Excellent planning and organization skills with the ability to prioritize tasks effectively- Strong negotiation skills to resolve customer issues effectively and efficiently- Ability to work independently and collaborate with cross-functional teams- High school diploma or equivalent- Reliable internet connection and home office setup- Must be based in Christchurch, Canterbury, NZ Benefits:- Parental leave- Relocation allowance- Paid overtime- Work-life balance and employee well-being promotion Equal Opportunity Statement:Silver Fern Farms is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to any of these characteristics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.