Technical Support Agent

This is a fantastic opportunity to join a business that creates leading edge products, one that is evolving and growing, not just in New Zealand but globally. This is a team where you are guaranteed to have fun, but also a clear career path for you to grow and develop your skills.About the role:Yes, we're a tech company, and you'll get to constantly learn about new products and services, but more importantly we are passionate about working with our customers and delivering exceptional service to them.This role is critical to our business as you will be the person responding to customers, dealers and installers and helping them to resolve technical issues or queries as well as provide training.Keeping the customer front of mind, you'll proactively identify when situations need to be escalated.There are some administration elements to the role, managing resolution processes and reporting.You'll also get to test new features coming through.To be successful in this role:Above all, you're someone who loves working with customers and providing the best possible service.You're tech savvy, but you don't need to be an expert in the tech industry.You'll have a curious mind and want to continuously learn.You're down to earth and able to communicate with a diverse range of people.Why EROAD:EROAD is a true Kiwi success story in the tech sector! We continue to grow rapidly, with over 450 EROADers based in NZ, Australia and the USA.Our purpose is simple - we make roads safer and more sustainable for our customers and other road users. Our sophisticated software and in-vehicle technology ensures that fleet vehicles operate safely, minimise environmental impact.BenefitsEROAD is genuinely committed to investing in its people, and this is demonstrated through comprehensive leadership development programs, fully paid medical insurance, peer-to-peer recognition frameworks and regular check-ins on culture, ways of working and Employee Experience.As a Kiwi-led, global organization, we ensure that we stay well connected with our international team-mates through frequent company-wide communication, learning opportunities and cultural sharing.We ensure you have the tools, technology, and training to do your best work, and offer flexible work hours to help ensure a healthy work/life balance.