Technical Customer Service Officer

My client is seeking an experienced Technical Support Officer in their North Shore office.
Duties of the role:
You will be taking inbound & outbound technical calls and queries from customers and consumers, plus offering technical and escalation support to internal technicians and external service agents. You will also provide approval for warranty claims of appliances.
This is a hardworking, technical organisation with a fun environment and would suit someone who is customer focused, technically savvy, and has a positive attitude.

To be successful, you will be required to demonstrate the following:

Previous Customer Service experience

Whiteware technical expertise

Excellent verbal and written communication skills

MS Word and Excel and the ability to pick up new systems quickly

Outgoing and enthusiastic personality

Outstanding customer service and interpersonal skills

Attention to detail and accuracy

Must be resilient

Previous SAP software experience would be advantageous.

This role would suit someone with a mechanical background in the automotive, power tools, printers or electronics industries.

What you will receive in return:

An organisation that really looks after their staff's development needs

An opportunity to progress your career

A trendy new office

Work with a delightful manager and friendly team

This is an exciting opportunity if you want to develop your career.