Team Leader/ Supervisor

Our expanding transcription business currently has an opportunity for an experienced and motivated leader to join our team. Reporting to the Centre Manager, this role provides leadership, development, and support to a team of transcription agents.
Key accountabilities include:
Building strong relationships within the management team.
Maintaining a friendly, open and enjoyable work environment.
Developing team members and establishing career paths.
Driving a customer focused, service excellence culture.
Managing and monitoring workflow.
Ensuring open and effective communication.
Making a positive contribution to the organization.
Being a trusted advisor to management.
Monitoring quality and productivity to ensure KPIs are achieved.

The ideal candidate will have the following:
A natural ability to motivate, develop and nurture a team in a contact centre environment.
At least 2+ years of experience in a similar role.
Previous experience in managing medium size teams in a contact centre environment.
Ability to maintain privileged, sensitive and/or confidential information.
Exceptional written and oral communication skills.
Passionate about mentoring and coaching for excellence.
Proactive in nature.
High attention to detail.
Excellent time management skills.
Strong relationship building skills.
Ability to work a roster that runs Monday to Sunday on a rotating basis.

This position is based in Brisbane CBD. If you have a positive attitude coupled with great leadership skills, we would love to hear from you!
Send your resume and cover letter to Sandra Wilkie, Group Human Resources Manager by Thursday 14th February 2019.