Team Leader Housing Support - Rotorua at Kainga Ora – Homes and Communities , Bay of Plenty Provide operational leadership to achieve better outcomes for our customers and staffExciting opportunity to make a profound difference!Full-time, secondment role until August 2025 in our Rotorua office at $131,727 annum pro rata + 5 weeks' annual leave + health insurancesThe Team Leader Housing Support leads and inspires a team of Housing Support Managers and Senior Housing Support Managers.
They will lead, coach, support and mentor a team who works with customersand whanauto identify and respond to their housing and wellbeing needs.
Nga haepapa - What you'll be responsible for Our Team Leader Housing Support will:
Effectively manage team culture and dynamics to develop and mature a collaborative, high performing team with collective drive to deliver excellent service for Kainga Ora customersProvide leadership, support, coaching and guidance, creating a safe and healthy work environment where customer outcomes, operational targets and positive people experiences are achievedManage and monitor the health and safety of a largely mobile team, providing support and guidance as required to their peopleProduce operational reporting that showsthe work types, volumes and services being managed by the teamand how the team is performingWork collaboratively with the Advisor Placement to assign whanau to the best-fit Housing Support Manager or Senior Housing Support ManagerContribute to enhancements of the role and to quality outcomes for each whanau.To be successful our Team Leader Housing Support will have:
Proven experience leading, motivating and coaching a high performing service delivery team within a specific location, including managing staff development and performanceExperience working in a multi-faceted and demanding customer service environment, with knowledge of issues, priorities and concerns facing key customer groups who look after a portfolio of customers with varying needsDemonstrated ability to lead planning to ensure team members have the right support and time to deliver on their priorities, including understanding portfolio numbers, workload and specialised community needsCultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika, with experience working with different cultures and/or community groups.To view the position description and apply for this role, please follow the online process viahttp://careers.kaingaora.govt.nz . Please note: all applicants, including existing employees, need to follow this process.
Applications close at 11:59pm on Wednesday 15 May 2024. We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation. Note: You may be redirected to the employer's careers website.
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