Support Officer - Work From Home

Job description:

SwipedOn is seeking a passionate and resourceful Support Officer to join our team on a part-time basis. This role will be based out of Dunedin, Otago, NZ, with the flexibility to work from home. As an Associate Level Support Officer, you will be responsible for providing exceptional customer support to our clients, assisting with technical issues, and ensuring customer satisfaction.

Responsibilities:1. Provide timely and effective customer support via email, phone, and chat.2. Troubleshoot technical issues and provide solutions to customers.3. Assist with onboarding new clients and training them on how to use our software.4. Collaborate with the development team to escalate and resolve complex technical issues.5. Document and report any customer feedback or recurring issues.6. Contribute to ongoing process improvement initiatives to enhance the customer support experience.7. Work closely with the sales and marketing teams to ensure a seamless customer experience.

Requirements:1. Minimum of 2 years of experience in a customer support role.2. Strong communication skills and the ability to effectively interact with clients.3. Demonstrated ability to work independently and problem-solve efficiently.4. Passion for technology and innovation.5. Strong analytical skills and attention to detail.6. Ability to thrive in an energetic and rapidly evolving work setting.7. Experience working remotely or in a virtual team environment.8. Proficiency in Microsoft Office and CRM software.

Benefits:1. Paid overtime opportunities.2. Dental insurance coverage.3. Relocation allowance for eligible candidates.

Equal opportunity statement:SwipedOn is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to create a working environment that values and respects each individual's unique contributions.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.