Support Manager

Job Description:Kindred Healthcare is seeking a motivated and reliable Support Manager to join our team in Nelson, NZ. As a Support Manager, you will be responsible for overseeing the support team, ensuring high levels of customer satisfaction, and driving operational efficiencies. This is a part-time position at a mid-to-senior level, requiring at least 8 years of experience in a similar role. Responsibilities:- Manage and lead a team of support staff, providing guidance, training, and performance feedback- Develop and implement processes and procedures to improve support efficiency and effectiveness- Resolve escalated customer issues in a timely and professional manner- Monitor support ticketing system and ensure all requests are handled promptly and accurately- Analyze support data to identify trends and implement preventative measures- Collaborate with other departments to improve overall customer experience- Conduct regular team meetings and performance reviews- Continuously seek ways to improve support team performance and customer satisfaction Requirements:- 8+ years of experience in a support management role- Proven track record of leading successful support teams- Strong communication and leadership skills- Motivated and reliable with a strong work ethic- Ability to work independently and as part of a team- Experience with support ticketing systems and customer service best practices- Proficiency in Microsoft Office and CRM software Benefits:- Paid overtime- Paid sick leave- Remote work flexibility Working Environment:At Kindred Healthcare, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing the highest level of care and support to our customers, and we are looking for a Support Manager who shares our commitment to excellence. Equal Opportunity Statement:Kindred Healthcare is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.