Support Engineer

Help Desk & IT Support (Information & Communication Technology)Location: Singapore, SingaporeThales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world's largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.Thales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas. Thales Avionics Services Worldwide is responsible for the support and services of avionics aftermarket products and services within the airline industry. In October 2016, AvioVision, "AVIOBOOK", was acquired by Thales. With that acquisition Thales is able to extend its Electronics Flight Bag offer, ranging from full systems to state-of-the-art applications. The combination of Thales and AVIOBOOK capabilities are developing digital solutions for airlines and their crew with a broad range of operational applications leveraging Thales' expertise in avionics, airborne connectivity, data analytics and ground support platforms.Responsibilities:Support the customer through phone, meetings, ticketing systemTest, optimize and write out procedures for the teamWork closely with other departments through Slack, meetings and ticketing systemsSend out communications about upcoming releases, maintenance, downtimesWork out feature requests in detail, understand what the customer wants and needsTranslate technical lingo into normal languageBe part of the 24/7 team one week every 5-10 weeksIncident/change/problem managementWrite out RCAsUnderstand Java, Angular, Swift, XML, CSS, …Logically and analytically assess issuesBe aware of new changes, existing bugs, known issues throughout our productKeep yourself up to date about internal processes like release and deployment managementPrioritize workload in function of ticket severity and SLAsDeliver second line support and tackle the advanced issuesRequirements:Experienced in a similar support role in a software development companyBachelor's degree in informatics or computer science or equivalent through experienceExperience with the Jira/Confluence/Bitbucket/… suiteITIL knowledgeWorking experience of Linux, Java, Angular, XML, APIs, REST, and moreOthers:A rotating schedule of 3 days work, 3 days off will be required.12 Hour shifts starting from 8am to 8pm Singapore time, or 9am to 9pm during US daylight saving time.Physical Environment: Telework is applicable.Will require to work in office at least 3 days a weekDomestic and/or international travel will be required to support customers on site. (level of travel varies and can be on short notice).3 weeks training in Belgium to startWilling to travel 3 times a year for 1-2 weeks to Belgium to synchronize with a remote teamAt Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!Thales is a global technology leader with more than 81,000 employees on every continent. The Group invests in the digital and "deep tech" innovations — connectivity, big data, artificial intelligence, cybersecurity and quantum technologies — that are crucial to the development of a society where humans are at the heart of the decision-making process.The Group's products, services and solutions support businesses, governments and organisations in five major markets: digital identity and security, defence, aerospace, space and transport.Thales Solutions AsiaThales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas.With the acquisition of Gemalto in 2019, Thales expanded its market locally and in the Southeast Asia region serving global banks, telecommunication providers, governments and enterprise customers with an unrivalled portfolio of digital identity and security solutions based on technologies such as biometry, data protection and cyber security. Locally, Thales also houses the Group's largest and only multi-product manufacturing facility that operates round the clock to produce micro-modules, banking cards, inlay antennas as well as passport datapages for over 100 countries.Today, Thales employs 2,100 people in Singapore across all its business areas, with 3 sites across the country (28 Changi North Rise; 12 Ayer Rajah Crescent and Digital Factory @ WeWork in 5 Temasek Boulevard).Human Intelligence is the power behind the technology that Thales is known for.Our DNAA mastery of technology in the service of society. A regard for balance enabling our people to succeed.Rich career journeys.A simple leadership model.AerospaceLargest avionics repair facility for the Group with an estimated 40,000 pieces repaired per year.Equips Changi Airport, the busiest hub in South East Asia, with our Thales LORADS III Air Traffic Management (ATM) solutions.Thales' inflight entertainment system and connectivity flies onboard Singapore Airlines' A350 XWBs fleet.Co-innovate with the Civil Authority of Singapore through a joint Aviation Innovation Research (AIR) Lab to develop an open ATM architecture and accelerate ATM digitisation.TransportationEquips 50% of the Singapore MRT lines with our ticketing solution.Completely resignalled SMRT's oldest MRT lines (North-South and East-West Lines) which are now running on our Communications-Based-Train-Control (CBTC) signalling, and are the most reliable lines in the country.Delivered signalling solutions for Canberra MRT station, Singapore's newest MRT station on the North-South Line.Defence & SecurityProvides the Singapore Armed Forces with equipment in air defence, communications and naval sensors.Equips Singapore Navy's RSS Formidable frigates with Thales' Herakles radars.Provides Homeland Security solutions to the Ministry of Home Affairs, working with the Singapore Police Force, Singapore Civil Defence Force and the Police Coast Guard.Provides apron surveillance over Changi Airport, and worked with the Smart Nation programme on an integrated video analytics platform.Operates a cybersecurity consulting practice in Singapore with CREST-certified consultants engaged in cybersecurity risk assessments and penetration testing.Digital Identity & SecurityProvides biometric passports and systems to Singapore's Immigration and Checkpoints Authority.Largest multi-product manufacturing facility for the Group that exports micro-modules, banking cards, inlay antennas and passport datapages to over 100 countries.Houses over 350 engineers locally at the Engineering Competence Centre to develop products across all of the Digital Identity & Security businesses.Research, Technology & InnovationRuns a Research & Technology (R&T) centre with the aim of complementing and leveraging Singapore's strong eco-system as a research and development hub.Houses an Innovation Hub on-site to engage local and regional customers and partners in user-centered innovation, enabling cross-functional collaborations in co-designing, prototyping and testing of new concepts.Developed strategic academic partnerships, via joint labs housed at Nanyang Technological University, to foster research in nanotechnologies as well as contribute new concepts and technologies for systems used on micro and nano-satellites.Established a Digital Factory in Singapore to accelerate innovation and digital transformation for the Group and its customers in the region.Thales GroupThales is a global technology leader with more than 81,000 employees on every continent. The Group invests in the digital and "deep tech" innovations — connectivity, big data, artificial intelligence, cybersecurity and quantum technologies — that are crucial to the development of a society where humans are at the heart of the decision-making process.The Group's products, services and solutions support businesses, governments and organisations in five major markets: digital identity and security, defence, aerospace, space and transport.Thales Solutions AsiaThales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas.With the acquisition of Gemalto in 2019, Thales expanded its market locally and in the Southeast Asia region serving global banks, telecommunication providers, governments and enterprise customers with an unrivalled portfolio of digital identity and security solutions based on technologies such as biometry, data protection and cyber security. Locally, Thales also houses the Group's largest and only multi-product manufacturing facility that operates round the clock to produce micro-modules, banking cards, inlay antennas as well as passport datapages for over 100 countries.Today, Thales employs 2,100 people in Singapore across all its business areas, with 3 sites across the country (28 Changi North Rise; 12 Ayer Rajah Crescent and Digital Factory @ WeWork in 5 Temasek Boulevard).Human Intelligence is the power behind the technology that Thales is known for.Our DNAA mastery of technology in the service of society. A regard for balance enabling our people to succeed.Rich career journeys.A simple leadership model.AerospaceLargest avionics repair facility for the Group with an estimated 40,000 pieces repaired per year.Equips Changi Airport, the busiest hub in South East Asia, with our Thales LORADS III Air Traffic Management (ATM) solutions.Thales' inflight entertainment system and connectivity flies onboard Singapore Airlines' A350 XWBs fleet.Co-innovate with the Civil Authority of Singapore through a joint Aviation Innovation Research (AIR) Lab to develop an open ATM architecture and accelerate ATM digitisation.TransportationEquips 50% of the Singapore MRT lines with our ticketing solution.Completely resignalled SMRT's oldest MRT lines (North-South and East-West Lines) which are now running on our Communications-Based-Train-Control (CBTC) signalling, and are the most reliable lines in the country.Delivered signalling solutions for Canberra MRT station, Singapore's newest MRT station on the North-South Line.Defence & SecurityProvides the Singapore Armed Forces with equipment in air defence, communications and naval sensors.Equips Singapore Navy's RSS Formidable frigates with Thales' Herakles radars.Provides Homeland Security solutions to the Ministry of Home Affairs, working with the Singapore Police Force, Singapore Civil Defence Force and the Police Coast Guard.Provides apron surveillance over Changi Airport, and worked with the Smart Nation programme on an integrated video analytics platform.Operates a cybersecurity consulting practice in Singapore with CREST-certified consultants engaged in cybersecurity risk assessments and penetration testing.Digital Identity & SecurityProvides biometric passports and systems to Singapore's Immigration and Checkpoints Authority.Largest multi-product manufacturing facility for the Group that exports micro-modules, banking cards, inlay antennas and passport datapages to over 100 countries.Houses over 350 engineers locally at the Engineering Competence Centre to develop products across all of the Digital Identity & Security businesses.Research, Technology & InnovationRuns a Research & Technology (R&T) centre with the aim of complementing and leveraging Singapore's strong eco-system as a research and development hub.Houses an Innovation Hub on-site to engage local and regional customers and partners in user-centered innovation, enabling cross-functional collaborations in co-designing, prototyping and testing of new concepts.Developed strategic academic partnerships, via joint labs housed at Nanyang Technological University, to foster research in nanotechnologies as well as contribute new concepts and technologies for systems used on micro and nano-satellites.Established a Digital Factory in Singapore to accelerate innovation and digital transformation for the Group and its customers in the region.Don't provide your bank or credit card details when applying for jobs.Researching careers? 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