About Manhattan Associates
Manhattan Associates designs, builds, and delivers market-leading supply chain and commerce solutions for its customers around the world. Headquartered in Atlanta, GA, Manhattan Associates entered the software industry in 1990 with one location. Now with 11 offices on five continents, we're a market leader and the only company that unifies commerce solutions from the warehouse to the store. Manhattan Associates continues to be at the forefront of the most innovative technologies. As such, we promote a culture that encourages open minds, fosters superior communication, encourages development, and creates new opportunities for our associates to Push Possible.
About the role
The responsibilities of a Support Consultant include many of the day-to-day tasks involved with supporting company client base in the ANZ region, and include all of company's products.
Key Duties and Responsibilities
Primary activities include client communication, testing, issues resolution, and post implementation support.
Understanding each of the customer's operational flow and assist with modifications work when and where required;
On site support could be required during project go-live;
Attending to customers' calls with a timely manner;
Performing preliminary analysis of issues, working with our technical team to provide effective solutions to meet our customers' needs;
Taking ownership of account issues while adhering to the agreed escalation procedures;
Developing and maintaining positive working relationships with customers and internal support team members;
Providing effective support to ensure a smooth customer transition with the implementation team post project go-live;
Up to 50% travel required - mostly within Australia.
Skills/Qualifications
Entry level professional contributor on a project or speciality work team;
Adhere to departmental processes and procedures;
Experience working in a client facing role within a supply chain or software organisation;
Bachelor or above degree in Supply Chain Management, Engineering or Computer Science or related field, or 1+ years of experience in WMS or related field - Manhattan product(s) experience is preferred;
Experience in performing basic tasks and functions for professional field of work according to established procedures and/or protocols;
Customer oriented, self-motivated and team player;
Excellent time management and prioritising skills;
Strong problem-solving skills;
Strong written and verbal communication skills in English;
Great passion in learning new products and technologies.
Manhattan Associates, an Equal Opportunity/Affirmative Action Employer, is at the forefront of the most innovative technologies. Our business casual environment provides plenty of opportunity for growth within your career. We pride ourselves on promoting a culture that encourages open minds, fosters superior communication and creates new possibilities. We are committed to attracting and cultivating an inclusive environment that leverages unique backgrounds, experiences and perspectives. We believe our people and culture gives us a competitive edge, and allows us to work collaboratively to drive Supply Chain Commerce innovation.
If you are interested in building your career in the supply chain software industry and have a "can do" attitude, kick-start your career with us - we're looking to hire great talent just like you. Let's work together to Push Possible.
We regret only shortlisted candidates will be notified.
