Support Assistant - Remote Work

Job Description:

As a Support Assistant at LawVu, you will be responsible for providing remote support to our clients in Tauranga, Bay Of Plenty, NZ. This part-time entry-level position requires at least 1 year of experience in a similar role. The ideal candidate will possess confidence, adaptability, creativity, and persuasion skills.

Responsibilities:- Providing remote assistance to clients in navigating our software and resolving any technical issues they may encounter- Communicating effectively with clients via phone, email, or chat to ensure their needs are met in a timely and professional manner- Collaborating with the customer support team to identify common issues and develop solutions to improve the overall user experience- Assisting with administrative tasks such as data entry, filing, and organizing client information- Participating in training sessions to stay up-to-date on new software features and enhancements

Requirements:- 1 year of experience in a customer support or administrative role- Excellent communication skills and a customer-centric mindset- Ability to work independently and prioritize tasks effectively- Proficiency in using Microsoft Office and other basic computer programs- Confidence, adaptability, creativity, and persuasion skills

Benefits:- Company equipment provided for remote work- Paid sick leave- Joining bonus upon starting employment

Working Environment:At LawVu, we encourage a spirit of exploration and taking calculated risks for growth. Our team values innovation, collaboration, and continuous improvement. As a Support Assistant, you will have the opportunity to work in a dynamic and supportive environment where your contributions are recognized and valued.

Equal Opportunity Statement:LawVu is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.