Supervisor - Workforce Analytics

About the BusinessAbout our TeamA lean team of super-smart, super-hard working, who collaborate closely to produce a valuable service.About the RoleResponsibilitiesAnalyze staff deviations. Develop center, team and individual productivity reports and validate metrics to ensure staff productivity and occupancy are maintained. Participate in end-to end implementation planning to include change management, training and support. Compile data from various sources to generate reports on a daily, weekly, and monthly basis as well as ad hoc reports.People Management of existing WFM Analysts including monitoring/approving PTO, conducting 1:1, annual reviews, coaching/career development and other duties as assigned by senior leadership. ResponsibilitiesRequires a bachelor's degree in business or related field or equivalent experience.Minimum 2-5 years experience in a Sr WFM Analyst and/or Leader roleExperience with scheduling, forecasting, and workforce management software (Verint and/or Five9/Nice Preferred) Strong skills with MS Office applications; Excel, Access, and VisioWorking knowledge of data analysisProficient with COPC standards Experience with forecasting methods and concepts Real-time management methodologies and techniquesLearn more about the LexisNexis Risk team and how we work here#LI-AR1#LI-RemoteAt LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-855-833-5120.Please read our Candidate Privacy Policy.