Supervisor Visitor Sales And Enquiries

Full Time Application Closes 28 Mar 2024 Wellington - Wellington City Customer Service Representative Zealandia is renowned world-wide as a leading conservation, education, research and tourism organisation in Wellington.  Our achievements have been recognised as one of the world top 100 greatest places by Time magazine and and was named New Zealand's top tourism award operator in 2023. .Zealandia's Centre for People and Nature will enhance Zealandia's reputation internationally in the fields of conservation, research and learning, and as one of Wellington's leading providers of outdoor education programmes. The Supervisor Visitor Sales and Enquiries will assist the Lead Ranger in leading a small team responsible for delivering excellence in customer services and sales to all visitors to Zealandia. Key responsibilities include managing the day-to-day operations of the Visitor Sales and Enquiries team when the Lead Ranger is not rostered on, delivering high quality customer service to 100,000+ visitors per annum and 16,000+ members, ensuring that sales targets for tours and membership are achieved, assisting with the management of the retail store, ensuring biosecurity arrangements are managed and mentoring and training of staff within the Visitor Sales and Enquiries team. Ideally you will have/be: · Confident in talking with members of the public and have excellent communication skills. · Be sales focused and able to go the extra mile for customers. · A team player – effectively self-manage and still integrate well as a team player. · Able to demonstrate a sensitivity, respect and understanding of the cultural and historical significance of the area. · Personal presentation to a high professional standard. · Excellent administration and computer skills with an attention to detail · Ability to work weekends and Public Holidays, and have the flexibility to work on a 7-day roster. Please attach a copy of both your cover letter and CV to the application. Applications without a cover letter will not be considered.  Applicants for this position should have NZ residency or valid NZ work visa.  Hourly wage: $ 26.00-29.00 (Depending on experience) Hours: 32-40 hours per week  Applications close 5pm, 28 March 2024