Role purposeTo run a profitable Travelex business in line with our gold standards, company Philosophies and operational systems. The Store Leader is responsible for the overall performance of their assigned store, reporting into the Area Manager.KeyaccountabilitiesGrow sales and profitability of the store measured by:• Annual sales and profit growth. Increased on-online/ATM sales.• Customer retentionOptimise the Customer Experience measured by:• Following the C.A.R.E selling model to maximise initial sales and future online sales• Embrace the Digital mindset - Social Media-Google reviews- encourage customers to add a Google review, Instagram and Facebook• Effectively train, coach, develop new starters and existing team membersMaintain a safe, secure and compliant working environment measured by:• KYC Error Rate• Spot checks• OCR• Identify & escalate OHS/maintenance issuesStore roster:• Work with the Roster Specialist to ensure all stores are manned effectively for trade covering/approving Annual Leave/Sick LeaveCustomer Service:• Provide outstanding professional service• Act with honesty and integrity at all times to create high trust relationships with the team and all customers• Customer objections- able to overcome customer objections and maintain professionalism at all timesLeader & Motivator:• Drive sales in store and fellow team members to success using the regions vision and business plan as a guide• Set sales goals / deadlines on a daily basis and works to achieve and exceed these goals• Inspire and motivate team members to achieve sales results and personal results by assisting team members to set and achieve their own goals• Create an environment for success• Lead by example in behaviour, attitude and sales performanceJob Description: Store Leader (Airport) Initial:Training & Development:• Joint interviews with Area Manager / and or team members• Provide ongoing training and in store development, whereby eachteam member completes required Travelex training material• Coach team members on the behaviours, sales skills and knowledgerequired to be a successful team member within Travelex• Identify the needs and motivators of your stores team members andact accordingly• Support with people management including performancemanagementProduct Knowledge:• Demonstrate a strong knowledge of the features and benefits of allcore products• Make confident suggestions to customers, providing them with theproduct/s that suits and fulfils their needs• Identify product knowledge gaps of team members and arrangetraining accordingly, involving relative stakeholders in the businessStore Appearance:• Understand the current marketing campaigns and publications andhow they add value to the customer• Ensure that the store is complying with the bright and shiny checklistand the correct POS/Marketing material is displayedProblem Solving & Analytical Skills:• Assume a commercially balanced approach, being able to judgecustomer needs against Travelex's profitability• Analyse store sales performance data and all other sources ofrelevant information comparing the stores performance to its budgetand/or stretch target and make adjustments for improvements• Probes for further information or greater understanding of aproblem and makes rational judgements from the availableinformation and analysisCommunication• Conduct regular store meetings so that information is shared andinspire store team members to greater results• Conduct monthly one-on-one sales meetings with all team membersand ensure they have an effective plan for success to action (If a storehas more than one SC)• Ensure all team members attend Travelex events (Town Halls,conferences, training events, etc)• Sets clear expectations of the store• Ability to communicate effectively with all audiences• Fosters and maintains a proactive working relationship with theentire retail businessesFinancial & Business Acumen• Understands, monitors, tracks and drives incentives• Execute business plan strategies set by the line manager to improvesales results• Understand and adhere to risk management policiesJob Description: Store Leader (Airport) Initial:Time Management & Accuracy• Highly organised approach to work• Ability to Prioritise- work on multiple tasks at the same time,completing within required time frame and to a quality standard• Demonstrate effective time management skills to meet operationaland compliance deadlines• Any other reasonable instructions as required by the businessRole-specificexperience andskills• Retail, cash handling and/or banking experience• Demonstrated success in sales with the ability to negotiateeffectively• Excellent customer service skills• Good numerical ability• Demonstrated experience working with computer systems• Ability to work independently as well as in a team environment• Ability to handle routine activities with attention to accuracy anddetail• Flexibility to work different shifts and locations as requiredGeneralexperience andpersonalqualities• Self-aware, open-minded with a high degree of personal andprofessional integrity• Positive – can do attitude, with the will to win• The ability to build and manage relationships, developing trust andcredibility with customers, partners, peers, teams, internal andexternal stakeholders• A strong record of performance delivery through increased salesand/or performance against KPIs• The ability to analyse issues and solve problemsSystems used• RTS• Outlook & Microsoft Office• Workday• The Lounge• SALT• E-tivity• Western UnionFounded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world's top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres.Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.#J-18808-Ljbffr
