The National Healthcare Group (NHG) is a leader in public healthcare in Singapore, recognised at home and abroad for the quality of its medical expertise and facilities. Care is provided through an integrated network of seven primary care polyclinics, acute care and tertiary hospitals, national specialty centres and business divisions. Together they bring a rich legacy of medical expertise to our philosophy of integrated patient-centred care.NHG's vision is "Adding Years of Healthy Life". This vision goes beyond merely healing the sick to the more difficult and infinitely more rewarding task of preventing illness and preserving health and quality of life. With some 22,000 staff, NHG aims to provide care that is patient-centric, accessible, seamless, comprehensive, appropriate and cost-effective.As the Regional Health System (RHS) for Central-North Singapore, it is vital for NHG to partner and collaborate with stakeholders, community advisors, and voluntary welfare organisations. Together with our patients, their families and caregivers, we aim to deliver integrated healthcare services and programmes that help in Adding Years of Healthy Life to all concerned.The National Improvement Unit (NIU) was established to accelerate quality improvement across the Singapore healthcare ecosystem. NIU will facilitate large scale improvements in 'big dot' national health priorities with the support of the Institute of Healthcare Improvement (IHI) and build local capability to lead, coach and deliver future improvements in strategically important areas.The postholder partners with and develops leaders and team members to design, plan, execute and monitor large or complex projects leveraging advanced continuous improvement and project management tools to support national health priorities.As an improvement specialist in NIU, you will work closely with leaders at all levels of healthcare organisations, clinicians, nurses, front-line staff and patients to ensure timely delivery of improvement projects and deliver on expected results.You will coach and build stakeholders' improvement skills and inculcate an improvement mindset with the aim of making quality improvement an integral part of the business strategy.Key responsibilities include:Oversee and drive ntional improvement projects / initiatives aimed at improving care processes/systems, improving health of populations, and reducing costsEstablish and maintain effective communications with all stakeholders. Anticipate stakeholder needs and respond promptly with appropriate and helpful solutionsProvide coaching to individual project groups / teams to enable them to achieve their goals effectively and efficiently with optimal participation of all team membersPromoting culture change by sharing best practicesProvide education, coaching, and mentoring on improvement methods, data collection and analysis methods, project management and change management techniques to project teamsOther additional functions include supporting departmental initiatives and activitiesAny other duties that may be assigned by DirectorEducation/Training/ExperienceBachelor's or Master's degree in Health Science, Public Health, Operations Management, Industrial Engineering, or related fieldMinimum10 years of working experience in transformation/change agent role within an organization engaged in a Lean transformation preferred.Proven ability to identify and resolve problems utilising a myraid of improvement methodologies, plan and conduct complex project assignments and prepare reports.Proficiency with basic statistical analysis, CI tools and change management techniquesStrong communication skills and ability to collaborate with all organisational levelsAbility to lead groups in process redesign that enable better resultsDemonstrated ability to teach/coach/advise leadership at all levels regarding continuous improvement principles and practices and role of leader in a continuous improvement organization.Personal AttributesStrong interpersonal and influencing skills in working with different groups of stakeholders across disciplines and all levels of staffSelf-motivated, resourceful and possess the passion to contribute to the national healthcare systemAbility to handle and manage stressful situations and work independentlyUpdated JD: This is a 2 year contract position.Company information Registration No.200002150HReport this job advert Don't provide your bank or credit card details when applying for jobs.Researching careers? Find all the information and tips you need on career advice.#J-18808-Ljbffr
