Does this job have supervisory responsibilities:
No
Status:
Full Time/Part Time:
Full Time 40 hours per week
Work Schedule:
Monday to Friday 7.30am – 16.00pm (or as rostered)
Work Flexibility required to work after hours including weekends or holidays where required.
General Summary:
As a Service Technician you are responsible for the delivery of various service and maintenance offerings of AAES PDS. This includes installation, repair, emergency breakdown and other maintenance services required by AAES customers within our product range.
Responsibilities: Install, repair and maintain the AAES doors product rangeComplete paperwork/documents as per quality and timeliness standardLiaise with customers in relation to repairs and installation/CBIBLiaise with Service Coordinators or Planners on any issues that may arise from sites and other services in a timely mannerWork flexibly, including call-outs or overtime as requiredComply with Company and site inductions/checks (drug, alcohol, police, working with children, flu shots/vaccines and other required checks) and other WHS requirements at all timesMaintain work tools in compliance with policies at all times (Motor Vehicle, Tools of Trade, Phone, Tablet, etc.)Coordinate requirements on parts and stocks with Planners or Parts and Logistics Team?Use as instructed, appropriate Personal Protective Equipment (PPE), Safe Working Methods (SWMS) that have been identified on the Hazard Analysis for the department/roleAttend and participate in all Toolbox meetings, required training, audits and other programs as requiredReport all safety incidents, hazards and risks as they through DONESAFE, provide documentation and photosComply with AAES Values and Behaviours, Policies and other requirements at all timesOther tasks that may be required from time to time. Knowledge, Skills & Abilities Required:
A minimum of 3 years' experience as a Service TechnicianExperience preferably in the service and/or installation industryKnowledge of maintenance processesGeographic knowledge of city/stateTechnical understanding of auto doorsQualified licenced electrician or fitter and turner and controls experience a plus.EWP (Scissor Lift) and Forklift License preferableMust have current drivers licence and must maintain licenseMust be able to work flexibly (overtime, out of hours, including weekends).Able to take orders and instructions and execute on timeOrganise and coordinate paperwork and reportsFit and healthy, able to travel, no fear of heightsHigh regard for WHS policies and practicesProfessional and friendly Key Performance Indicators [KPIs]:
First time fix rate and technician efficiencyResolution/escalation of customer issuesPunctuality and reliabilityProduct knowledgeAccurate completion of paperwork/reporting requirementsCompliance to all relevant policies and procedures including Safety. Safety
As an employee of AAES, you are required under WHS Law to take reasonable care for your own safety, take reasonable care to ensure acts or omissions do not adversely affect the health and safety of others.
As an employee you are expected to comply with reasonable instructions from AAES to assist in complying with the WHS/WHS Act and cooperate with policies or procedures relating to health and safety that have been communicated.
As this role provides automatic doors' service and maintenance, access to clients premises and customers' facilities may require you to wear appropriate PPE, tools, site induction and training. In addition, you may be required to comply with vaccinations recommended by the New Zealand government for certain industries like Aged Care or site specific requirements (including, but not limited to a flu shot) as a condition of entry for customer premises. In such occasion you agree to provide evidence to AAES or to the customer of this requirement during when required during the period of your employment We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
More from the career sectionWhat it's like to work at ASSA ABLOYWhen you join our team, you will have plenty of chances to build a career you can be proud of. While you do, you will help us keep creating a safe, secure and more open world.
Hear their stories from every corner of ASSA ABLOY, and learn how you could build your career with us.
What to expect when you apply to ASSA ABLOY.
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