Key lead role, varied and interesting positionPassionate, collabrative high performing team environmentOutstanding benefits and flexible work optionsAbout usAt Hutt City Council our vision is to build a connected, resilient and inclusive city where all of our people thrive-Kia noho mai tenei taone hei pou herenga waka, hei pou herenga kaupapa, hei wahi whai hua ki hona iwi.It's never been a better time to join the team at Hutt City Council. We're transforming how we work within our organisation, and with our community, to move in a new direction. We're committed to ensuring Te Awakairangi, our place, thrives - and we need exceptional people to help us achieve this.About the roleOur IT Team has a rare Team Leader opportunity to lead our awesome Service Desk team. This role is responsible for managing Service Desk operations and driving a culture of continual process improvement.You'll be joining a dedicated group where we value and encourage self-improvement and offer opportunities to make a difference to the people and teams we support.Some key responsibilities will be to:Manage four servicedesk team membersLead, coordinate and allocate incidents and requestsProvide communication to customers regarding planned work and unplanned outagesManage the deployment of workstations and mobile devicesManage and maintain system administration, user accounts and security permissionsAbout youThe successful applicant will possess:Proven staff management or team leader experienceProven experience in customer service delivery in a technology environmentFinely tuned abilities to build and maintain outstanding relationships with customers and vendorsAn awareness of information security & Cyber securityThe following is advantages though not essential:Tertiary study in the field of computer science or equivalent IT industry certificationLocal or central Government experienceWhat Next?Working for Hutt City Council, you'll be rewarded with a career that you enjoy and can take real pride in. Bring your passion to make a difference, along with your commitment to co-create positive outcomes for the community, and we know you'll be proud to be part of our success.We recognise rewarding you is not only about your pay, so we've outlined some of the great benefits that may be available to you as an employee of Hutt City Council. Read more about them here: careers.huttcity.govt.nz/your-total-rewardsApplications close Sunday 7th April 2024 at 11.55pm.Please note we may review applications before the closing date and encourage you to apply as soon as possible. We reserve the right to withdraw the job advertisement at any time.Don't provide your bank or credit card details when applying for jobs.#J-18808-Ljbffr
