Help Desk & IT Support (Information & Communication Technology)Whanau Awhina Plunket people are at the heart of what we do, our frontline kaimahi impact the lives of whanau from across Aotearoa on a day to day basis, providing reassurance and clinical advice in homes, clinics and in community settings.In our effort to lead our organisation into the future, we're seeking a full time permanent Service Desk Analyst to join our IT team in our Wellington office.This is a fantastic opportunity to work in the not-for-profit sector and contribute to improving the lives of whanau and tamariki across Aotearoa. Reporting to the Service Desk Team Leader, the Service Desk Analyst role is focused on first level hardware and software support and will usually be the first point of contact for internal staff.You'll work with other members of the Plunket T&I team and utilise your customer service and people skills to improve overall service delivery in line with the Plunket T&I Vision.You will be a self-starter who enjoys working collaboratively, providing organisation-wide guidance and advice, and is able to respond to business needs when they arise. This role offers you the diversity of working with a range of internal clients from all teams, and your strong verbal and written communication skills will ensure you thrive.You will also be/have:Proficient in the use of Desktop Applications such as Office 365 & WindowsFamiliarity with Azure and Active DirectoryThe ability to apply a customer service approach and work in a collaborative wayFamiliarity with ITILA commitment to live our values; kia maia – to be courageous, kia Mahaki – to be humble, kia manaaki – to care and kia tuhono – to stand in relationship.If you're seeking to work for an organisation that values improving society, join us at Whanau Awhina Plunket. In line with our values, we believe in caring for our people, to support your wellbeing and ongoing professional growth.Modern offices in a great central location, close to public transportThe option to work from home two days per fortnightAn enhanced parental leave scheme to support growing whanauWhanau Awhina Plunket people are at the heart of what we do, our frontline kaimahi impact the lives of whanau from across Aotearoa on a day to day basis, providing reassurance and clinical advice in homes, clinics and in community settings.In our effort to lead our organisation into the future, we're seeking a full time permanent Service Desk Analyst to join our IT team in our Wellington office.Te Whiwhinga mahi | The opportunityThis is a fantastic opportunity to work in the not-for-profit sector and contribute to improving the lives of whanau and tamariki across Aotearoa. Reporting to the Service Desk Team Leader, the Service Desk Analyst role is focused on first level hardware and software support and will usually be the first point of contact for internal staff.You'll work with other members of the Plunket T&I team and utilise your customer service and people skills to improve overall service delivery in line with the Plunket T&I Vision.He korero mou | About youYou will be a self-starter who enjoys working collaboratively, providing organisation-wide guidance and advice, and is able to respond to business needs when they arise. This role offers you the diversity of working with a range of internal clients from all teams, and your strong verbal and written communication skills will ensure you thrive.You will also be/have:Proficient in the use of Desktop Applications such as Office 365 & WindowsFamiliarity with Azure and Active DirectoryThe ability to apply a customer service approach and work in a collaborative wayFamiliarity with ITILA commitment to live our values; kia maia – to be courageous, kia Mahaki – to be humble, kia manaaki – to care and kia tuhono – to stand in relationship.Nga ahuatanga kei a matou | What we offerIf you're seeking to work for an organisation that values improving society, join us at Whanau Awhina Plunket. In line with our values, we believe in caring for our people, to support your wellbeing and ongoing professional growth.Modern offices in a great central location, close to public transportRetail discountsThe option to work from home two days per fortnightAn enhanced parental leave scheme to support growing whanauIn this role there may be options to travel around the country to provide support as required. Me pehea te tuku tono | How to applyApplications close: 7 April 2024. Please note, we will process applicants as we receive them, if we find a suitable applicant we may close this advert early.For any specific questions, please contact Matthew, T&I Service Desk Team Leader on ****** .-Hehuanui oranga mo ngamokopunawhakatipurangarotoi nga haporihekeiho,hekeihoSetting the path of wellness in our communities for the early years, for generations to comeWhanau Awhina Plunket is committed to supporting the health and wellbeing of pepi, tamariki and theirwhanau/family. We have committed to adopting a pro-equity approach where we give life to the Treaty principles of tino rangatiratanga, partnership, active protection, equity and options in our mahi/work to ensure healthy tamariki, confident whanau and connected communities.This journey is creating exciting career opportunities - if you would like to contribute to the important mahi we do, nau mai, haere mai.Report this job advert Don't provide your bank or credit card details when applying for jobs.#J-18808-Ljbffr
