Service Desk Analyst - After Hours

Spark provides an empowering and inclusive environment that nurtures collaboration and promotes innovation, diversity, and growth. Here at Spark we're not just about meeting expectations but exceeding them!
Our values of We Connect, We are bold, We empower, We succeed together reflect what matters to us and how we go about our daily work lives. We lead the way with our expertise in our field and passion for our work and our clients.

We are seeking driven professionals who are passionate and want to develop a career in IT.
As an After Hours Service Desk Analyst, you will support the team to deliver around the clock technical support and consultation for our enterprise clients. Ensure all communication and ticket requests are handled in a timely manner to exceed our customer needs.
This role is a permanent after hours position, so applicants must be available to operate in the night space.
This comes with the benefit of an additional unsociable hours allowance!
If you believe you've got what it takes and you want to be part of a winning team, get in touch today!
On top of your passion for putting the customer first, you will need to have:
* Customer service experience where you've loved handling the tough stuff
* Exceptional English communication skills over the telephone
* Proficient typing skills
* Experience with computers and technology
* Feel comfortable learning technical concepts and explaining to end users in basic terms
* Troubleshooting and problem solving skills, entry level to advanced
* A growth mindset and a positive 'can-do' attitude

We'll provide the technical training and the latest tools and systems to help you, as well as a competitive salary, a great workplace and monthly credit towards your Spark account so you can enjoy the products we offer on us.
Be part of the Agile future of Spark and help us deliver on our ambition to be a winning business, inspired by customers to unleash the potential in all New Zealanders.


To apply for this opportunity, you must be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and, therefore, hold a valid visa.
To download the position description, please sign in with your account.
#J-18808-Ljbffr