Service Center Facilitator

Who we are
HealthCare NZ provides a wide array of health and human services to people throughout New Zealand. Since 1988 we have been empowering people in need to live independently, safely and well in their community as well as in specialized treatment settings. We help people across the country gain access to needed services, ensuring they receive vital services, are safe, well-cared for, and live as independently as possible.
What's the role about?
HealthCare NZ has recently undergone significant structural change, as such, we are rapidly growing our Service Centre team based in Albany, with multiple full-time positions available. Joining the Service Centre team, you will play a significant part enabling the wider organisation to deliver excellent, locally-based clinical and disability care to people in the community. You will place the customer at the heart of everything that you do; exceeding their expectations and ensuring that they are delighted with the service they receive. The Service Centre operates seven days per week, these positions are on a rotating roster with five days on/two days off, with hours of work to fall between 6am - 10pm Monday - Sunday.
What you'll be doing:
We are looking for people with the following skills:
No healthcare industry experience is required. Previous experience working in a call center environment would be advantageous, however, we are open to those who have proven customer service excellence developed from other industries, such as hospitality, retail, travel etc. We offer a full two week induction to train new team members and as part of one of the largest private Healthcare provider companies in New Zealand, there is plenty of room for future career development down the line!
Why us
At HealthCare NZ, we're passionate about creating an inclusive workplace that promotes and values diversity, reflecting the communities we serve. If you would like to work in a role that is both rewarding and challenging - then this could be the role for you. Please apply now!
Mena he tangata ngakaunui ana koe ki te tautoko i nga momo tangata, tena pea, kei konei he turanga mou. Tukua mai to tono ki HealthCare NZ.
Service Center Facilitator