Service Advisor

We are looking for a confident, experienced customer services specialist to fulfil the SERVICE ADVISOR role in a busy, long-established successful independent garage based in Wellington, Somerset.
You'll be replacing a long-term team member who has been with the business for 35 years and is now retiring!
Your daily activities will involve: – Taking customer workshop bookings through face to face, telephone and email contact.Liaising with the workshop team, booking in jobs and monitoring work in progress.Obtaining parts from third-party accounts suppliers.Keeping customers fully informed, advising of additional work requirements, and gaining authorisation to proceed.Completing relevant administration such as invoicing, database updating, filling out service books and filing.Presenting / explaining customer invoices and taking payments.Providing customer advice and handling any concerns.This position will require a well-organised, confident individual who has robust experience in a customer services role within the motor industry. A full driving licence is important.
You'll be working a Monday to Friday week (plus the very occasional Saturday morning) in a really friendly independent business that values their colleagues and has a great reputation.
"What can I say? Looking for a new job can be daunting because you don't want to pick the wrong employer. Matthew and Andrew took this worry away by getting to know me as a person and matching me with one of their clients who fit my ambition and drive. They are extremely professional but also very personal and made the process of changing jobs a seamless one. Thanks guys!"
Group Business Manager – Volume Southwest Dealer Group#J-18808-Ljbffr