Service Advisor - Armstrong'S Botany

Service Advisor - Armstrong's Botany Great base salary + attractive bonus scheme! Career development opportunities Supportive team and leadership An exciting opportunity exists to become a key part of our busy and successful Service team. Join Armstrong's in Auckland at our Botany Nissan, Peugeot and Citroen dealership, as our Service Advisor.As a Service Advisor, you will be an integral part of our service department, responsible for providing a seamless and outstanding experience for our customers. Your role will involve coordinating and scheduling service appointments, liaising with customers to understand their vehicle needs, and effectively communicate with our technicians to ensure timely and accurate service delivery. Responsibilities: Greet customers warmly and professionally Schedule and manage service appointments, optimising workshop efficiency Listen attentively to customers concerns and accurately document their vehicle issues, providing detailed information to the technicians for diagnostics and repairs Provide accurate cost estimates and clearly explain service options to customers, obtaining approval before proceeding with any work Keep customers informed and updated about the progress of their vehicle service Coordinate loan vehicles Process service orders, invoicing Benefits: Competitive base salary A great incentive/bonus program Company vehicle A key position in a supportive team environment Brand-specific training Supportive managers Requirements: Previous experience as a Service Advisor within the automotive industry Excellent interpersonal and communication skills, with a strong ability to build rapport and trust with customers Strong organisation and time management skills Ability to multi-task and prioritise A customer-centric mindset with a focus on providing exceptional service Ability to work collaboratively within a team environment A Full NZ Drivers License Must have the right to work in NZ ** We are currently only accepting applications from candidates within New Zealand.To apply, please submit your CV and cover letter outlining your relevant experience and why you would be the ideal candidate for this role. To learn more about Armstrong's, please go to