In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world – to set the example of how touring and travel should be done.The belief thattravelis one of the mostemotiveexperiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.
We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.
The Why At TAG, our company values matter. We appreciate our staff working as a Team, having Ambition and being Genuine.
You will have a passion for the job you do, as well as a drive to want to do better – in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!
The What As a Senior Travel Specialist you will have a diverse and varied role. Here are just some of the things you'll be getting involved with:
Independently manage client travel requirements, including VIP client travel requirements, while anticipating and understanding individual client preferences and needs. Analyze all inquiries and requests received from clients and provide expert advice on the best options to offerFormulate complex, logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific requirements are metFully service all VIP enquiries, requests, bookings and ticketing with the highest standards and quality documentationEnsure all air, rail, hotel and/or other ancillary reservations meet company and client expectations, ensuring client and booking files are maintained in relevant systemsReport, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service. Mitigate any financial loss through individual and avoidable errorOperate in accordance with client service level agreements (SLAs) and TAG policies and standardsAction all required company tasks and client or supplier processes in a timely and effective manner to ensure correct information is readily available for continuity of service for all team membersProcess complex reissues and pricing records accurately and manage Quality Control (QC) procedures and tasksManage and successfully deliver profit and sales targets in relation to own client portfolio, continually looking for opportunities to maximise revenue and marginNegotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitabilityProcess administrative tasks including accounting queries from both the client and Finance department through to final reconciliationAssess client credit levels, if applicable, and work in conjunction with the Finance department to ensure payments are receivedComplete all TAG systems and respond to all communications proactively, promptly, efficiently and accuratelyEnsure all PNRs Galileo are correct and fully completedLog all client and supplier favors accordinglyAdhere to PCI regulations in accordance with Company policyThe How To be successful at TAG is as much about mindset and attitude as it is about skill-set and qualifications. We're a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.
We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements 'outside of office hours' to manage time zones and other work commitments.
As aSenior Travel Specialist there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.
BS or BA degree (preferred)In lieu of education, equivalent combination of education and directly related experience (preferred)4+ years of relevant travel consulting experience within a travel agency, managing high demand clienteleStrong knowledge and understanding of airfares, contracted fares, ticketing and reissuesGDS experience (Travelport preferred)Versed in booking flights, hotels and good understanding of published airfaresExperience handling VIP, touring, film, theatre, production or media clients, and/or group travelAbility to work independently and within a team environmentProactive and self-starterExcellent customer service sand negotiation skillsProblem-solving and multi-tasking skills with ability to prioritize, meet deadlines and think outside of the boxExcellent verbal and written communication skills, with a strong focus on attention to detailExcellent time management and prioritisation skillsResilient, Versatile, and flexible, with a willingness to work within a constant, high pressured, changing environmentStrong knowledge & understanding of fares, negotiated contracted fares, ticketing and reissueStrong knowledge of Microsoft SuiteThe Where and WhenThis is a contract role with full-time hours, based in New Zealand. The role can be remote working or based in our partner offices in Auckland, with occasional visits to Australian offices.
You will report into the Entertainment Team Lead, who is based in Melbourne, Australia. There are other regional agent teams based in Singapore, UK & US that you may work closely with too.
The Important Bit As passionate as you may be about changing the face of travel, let's be honest – you're not doing this for free. So, here's our promise to you:
Competitive remunerationWe are also committed to offering an equal opportunity for all employees and applicants.
How to ApplyWe want to know a bit about you. Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV to ****** .
And before you press send, please make sure you're eligible to work in New Zealand!
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