Senior Project Manager

Senior Project ManagerJoin an iconic Kiwi brand on an impactful Contact Centre uplift project - jump onboard now to get stuck into the Discovery phase.6 month contract |  Market hourly ratesAuckland Central | 2 days/week in the officeSuited to an organised and collaborative Technical PM with strong Jira skillsAbout the Company:Work for an iconic Kiwi brand in the Financial Services arena, who are focused on delivering exceptional experiences for their Customers. With a reach across NZ and the Pacific, the Business is evolving with innovative projects within the digital space.About the Role/Project:The Organisation is assembling a strong Project Team to begin the Discovery Phase of their Contact Centre Uplift Project. The project is greenfields and will focus on upgrading their existing platform to AWS Connect, to enable AI-guided contact centre management and achieve an Omnichannel platform.As the successful PM, you will be an organised and collaborative Team Player who brings a structured approach to your practice. You'll perform well in high pressure environments and have transparent communication with the Steering Committee, Executive Leadership and Project Sponsor. Basically, you won't be afraid to celebrate your wins and also tell the bad news stories!In addition to having a strong Technical PM background, you'll have experience in ensuring business process changes and learnings are acknowledged and fed back into the Project Team's practice.Priority will be given to candidates with:Previous experience on an Amazon Connect/Contact Centre Uplift projectWe will also consider PMs who don't possess the above, but they must have:8+ years of experience as a Senior Technical Project ManagerStrong proficiency with JiraA good understanding of Technology, Business Process and Customer ExperienceExcellent adherence to PM principles, organisation and time management skillsDemonstrated ability to communicate at executive levelsHow to apply:Due to the high volume of applications we're receiving, please apply through the advert and include a succinct paragraph of how you would be best suited for this position within your CV . No Cover Letters necessary.#J-18808-Ljbffr