Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative, and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland. We are on a journey and working to shape our organisation through an ambitious transformation programme providing for more effective and efficient AT. Delivering Auckland's transport solution on such a mammoth scale is no mean feat and we need a talented team to ensure we are up to this task. Te Whiwhinga mahi | The opportunity It's an incredibly exciting time for AT and we have some important work to do to improve the experiences of our customer, communities, and our people. As a Senior Human-Centred Designer you'll be a part of AT's Human-Centred Design team, whose purpose is to co-create great experiences that make a meaningful difference to Aucklanders who work, live, and play in Tamaki Makaurau. You'll be part of a team leading the design of optimal customer and service experiences that impact Aucklanders and visitors to our city every day, outcomes which you may have experienced as you travel about Tamaki Makaurau. Ko koe tenei | About you - What are we looking for? Experience in design thinking, service design, experience design and have the confidence to articulate the value of human-centred design.Strong group facilitation experience - leading and designing sprints and workshops that focus on delivering outcomes and create brave spaces that motivates collaboration and addresses bias.Collaborative mindset, working with other people comes naturally, understanding and navigating the value of multiple, differing points of view to create stronger outcomes.Empathy for humans who experience our products and services, designing activities that strive to understand people's perspectives, their experiences, and their needs.Curious, open to new ideas, focused on change and improvement, and focused on understanding problems as a pathway to delivering solutions.Experience working with multiple stakeholders in a complex environment.Coaching others on the benefits and practice of Human-Centred Design.Personal resilience, pragmatic and confident to work in ambiguity.Tertiary qualification. This could be in a relevant field (though not necessarily).(Preferred) Previous experience working with Maori and Pasifika communities and knowledge of and application in design to Tikanga and Te Ao Maori.(Preferred) Knowledge and applied experience with agile ways of working.Knowledge (desired) of Local or national Government policies and practice.Knowledge (desired) of IAP engagement.Ko wai matou | About us At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued, and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together. In addition, our Flexible Working initiative empowers our people to work flexibly whilst meeting the needs of our customers, the organisation, and the individual. In addition, we also offer: Investment in your professional development and training?Opportunity for greater leadership and accountabilityModern?CBD (Wynyard Quarter) waterfront-based?officePaid parental and partner leaveStudy assistance?Health and Wellbeing benefits?Professional memberships?Please apply providing your updated CV along with a cover letter summarising how you meet the requirements for this role. Alternatively for a confidential discussion or further information please contact Kate Lawrence at ****** #LI-KL1
