Seequentbuilds world-leading subsurface software, helping create a better understandingof the underground to ensure a better world for all.
We are constantly evolving at the forefront oftechnology to transform how geoscientists work, eliminating barriers tounderstanding the earth's challenges by connecting teams with the answers theyneed.
Every day, our staff in 25+ locations worldwide helpour customers in 120+ countries to develop mineral resources more sustainably,design and build better infrastructure, protect the environment, sourcerenewable energy, and help resolve historical challenges such as groundwatercontamination and ageing infrastructure.
Our integrated earth modelling, geoscience datamanagement, and team collaboration software enables our customers to see a morecomplete picture of the earth: because with understanding the underground comesbetter decisions – for people and the planet.
Headquartered in New Zealand with global reach,Seequent is the subsurface software company within Bentley Systems (the parentcompany). Together, we are helping build a more resilient world.
The Role
The Senior Help Desk Engineer isresponsible for providing technical assistance to clients and maintainingcomputer systems. May assist more junior staff members with aspects of theirjob. They are responsible for diagnosing and resolving more complex hardwareand software issues, installing and configuring software, and setting up newhardware. Being the lead on projects. They also provide technical assistance toend-users, including troubleshooting issues with desktops, laptops, printers,conferencing systems, and PC peripherals.
Responsibilities: 50% ticket-based support work on escalations from Analysts, Associates, Local Help Desk, Engineer I, & Engineer II 50% regional projects Description.Implement and support the systems and technologies that comprise the end user computing environment. Including support and development of automating existing and new tools.Implement and manage the technology infrastructure that supports internal colleagues and their end unit compute.Support and manage third and fourth level internal support tickets.The ideal candidate is an expert IT end user engineer who has proven experience designing, developing, implementing, and maintaining a standard end user delivery model.You will apply this expertise across all aspects of the end user service design framework to deliver a superior colleague experience which is scalable, sustainable, and supportable. In order to be successful in this role, you should have: ITIL Foundation V3 or newerWorkflow and process automation experienceSupport knowledge of Office 365 AppsSupport knowledge of Windows 10, Windows 11, iOS & MacOSMDM experience is a plus. 5 years' experience working within a distributed global team/environment.Technical diploma or Microsoft certificate preferred (such as MCDST) General knowledge of commonly used IT operating systemsAble to provide professional technical guidance to company employees regarding PC problems.About Bentley Systems:
Bentley Systems (Nasdaq: BSY) isthe infrastructure engineering software company. We provide innovative softwareto advance the world's infrastructure – sustaining both the global economy andenvironment. Our industry-leading software solutions are used by professionals,and organizations of every size, for the design, construction, and operationsof roads and bridges, rail and transit, water and wastewater, public works andutilities, buildings and campuses, mining, and industrial facilities. Our offerings,powered by the iTwin Platform for infrastructure digital twins, includeMicroStation and Bentley Open applications for modelling and simulation,Seequent's software for geoprofessionals, and Bentley Infrastructure Cloudencompassing ProjectWise for project delivery, SYNCHRO for constructionmanagement, and AssetWise for asset operations. Bentley Systems' 5,000colleagues generate annual revenues of more than $1 billion in 194countries.
Equal Opportunity Employer:
Bentley is proud to be an equalopportunity employer and considers for employment all qualified applicantswithout regard to race, color, gender/gender identity, sexual orientation,disability, marital status, religion/belief, national origin, caste, age, orany other characteristic protected by local law or unrelated to jobqualifications.
Why you will enjoy working with us..
You will be joining ahighly skilled, highly productive team of technical experts who are passionateabout what we do. We are a friendly, intelligent, and supportive bunch and arelooking forward to you bringing your expertise to the team. Our wider team isgeographically diverse and from multi-disciplines, so even though you will beChristchurch based you will have opportunity to work with colleagues fromacross the globe.
In addition toawesome colleagues and work culture, you can also expect the followingbenefits:
Facilities – Make use of the onsite gym, locker facilities, secure bike sheds, ergonomic standing desks, ping pong tables, and spacious café.Fun – Bring your dog to work, indulge in Pie Day Friday, build the tallest Lego tower, or embrace innovation in our annual Hackathon.Financial – Competitive compensation, reviewed regularly, plus the option to join our Employee Stock Purchase Plan.Family – Two weeks of supplementary paid parental leave.Learning – Access to a wealth of training resources through our digital learning platform Degreed, quarterly career conversations with your manager and a culture that believes in promoting from within.Wellbeing – Health Insurance via Southern Cross, fully subsidised subscription to Headspace, regular wellness webinars, and 24/7 EAP access. Please apply via this link: https://jobs.bentley.com/job/Senior-Help-Desk-Engineer/1105924500/
Inclusion + Diversity In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience.
If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs. Please provide details in your cover letter of any accommodations needed.
How to apply If this sounds like the role for you, apply today with a covering letter and CV.
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