Senior Engineer, Customer Support Services

Senior Engineer, Customer Support Services Senior Engineer, Customer Support Services 1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.This role is required to managed and support 1-Net's IT Services business, including Cloud Services, Managed Services, DC services, and Business Continuity Management Services.ResponsibilitiesProviding 2nd/3rd level support to Network ServicesProblem resolution in customer network issuesPlan, implement, review and project manage network infrastructure projects and operationsTest, evaluate and recommend new networking products for customersReview and continuously enhance existing network servicesImprove network performance; optimize network usage and bandwidth usage and secure the core networkOptimize routing policies and capacity management to ensure minimal network latencies and outagesSecure network with relevant security policiesResponsive to solve network issues, on standby 24x7Assist L1/L2 Engineers to handle customers' issues directlyRecommend suitable and relevant solutions to solve customers' issuesProvide maintenance support for all network infrastructureProvide monthly network infrastructure performance review report and capacity planning recommendationsEnsure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes and procedures.Ensure timeliness & quality of project delivery.Structured cabling system implementation and cross connect provisioning.QualificationIn depth practical experience in LAN/WAN implementation which include router & switches setup and configuration.Knowledge and experience with networking protocols, including BGP, VXLAN EVPN, OSPF, IOX-XR, NX-OSStructured Network Infrastructure for Layer 2 & 3 support.Certification in CCNA, CCNP is highly preferredBroadcast Media, Entertainment and Publishing Mediacorp is Singapore's leading media company with the most complete range of platforms, spanning television, radio, newspapers, magazines, movies, digital and out-of-home media.It pioneered the development of Singapore's broadcasting industry, with the broadcast of Radio in 1936 and Television in 1963.Today, Mediacorp has over 50 products and brands in four languages (English, Mandarin, Malay and Tamil), reaching out to all adults in Singapore every week.Initiatives in the new digital space include Internet TV-on-demand, High Definition TV broadcast and Over-the-Top (OTT) interactive services.Beyond Singapore, Mediacorp is an active regional player through co-productions in TV dramas and movies, magazines publishing, as well as Channel NewsAsia International, one of the first Asian-owned English news channels.Our financial and strategic relationship in the region includes International Media Corporation in Vietnam, which was set up to develop and produce television entertainment and economic news content. Mediacorp also has a stake in Singapore-based retail firm Reebonz, one of the region's fastest growing luxury online retailers and a majority stake in Cubinet Interactive, a Malaysian digital games publisher.Winner of numerous international awards and accolades including Asian Television Awards' Terrestrial Broadcaster of the Year, Mediacorp's mission is to engage, entertain and enrich audiences by harnessing the power of creativity.Mediacorp is Singapore's leading media company with the most complete range of platforms, spanning television, radio, newspapers, magazines, movies, digital and out-of-home media.It pioneered the development of Singapore's broadcasting industry, with the broadcast of Radio in 1936 and Television in 1963.Today, Mediacorp has over 50 products and brands in four languages (English, Mandarin, Malay and Tamil), reaching out to all adults in Singapore every week.Initiatives in the new digital space include Internet TV-on-demand, High Definition TV broadcast and Over-the-Top (OTT) interactive services.Beyond Singapore, Mediacorp is an active regional player through co-productions in TV dramas and movies, magazines publishing, as well as Channel NewsAsia International, one of the first Asian-owned English news channels.Our financial and strategic relationship in the region includes International Media Corporation in Vietnam, which was set up to develop and produce television entertainment and economic news content. Mediacorp also has a stake in Singapore-based retail firm Reebonz, one of the region's fastest growing luxury online retailers and a majority stake in Cubinet Interactive, a Malaysian digital games publisher.Winner of numerous international awards and accolades including Asian Television Awards' Terrestrial Broadcaster of the Year, Mediacorp's mission is to engage, entertain and enrich audiences by harnessing the power of creativity.Don't provide your bank or credit card details when applying for jobs.Researching careers? Find all the information and tips you need on career advice.#J-18808-Ljbffr