Senior Customer Service Consultant (Call Centre) / Alexandra - (Rl)

Target Recruitment a member of WMS Group (15C7744) Location Alexandra - Work Week Monday to Friday (8.30 am to 6.15 pm) & Alternate Saturday (8.30 am to 2.00 pm) Min. Qualification Dip Experience 4 years Job Description/ Requirement Responsibilities The Primary role for this position is to :- Handle incoming calls on the helpdesk Give excellent customer service at all times & provide Tier 1 support to hard customers. Assist supervisors to resolve daily operation issues to meet KPI. CIC Operation & Support (Daily) Provide product training for CIC team Support in product technical inquiry Handling inbound / outbound calls during peak period Reply customer emails Monitoring online VOC & early sensing for product quality Provide assistance to customer's feedback and complaints Analysis and report CIC KPI (Weekly & Monthly) Service Level Answer Speed FCR / CER / TER Response Satisfaction Rate (E-mail)   Requirements Minimum Diploma in Business Administration or its equivalent At least 4 years of experience in call centre environment Experience in Home Appliances & Electronics products service and repair especially in Television, Washer, fridge & Air Conditioner. Excellent communication and interpersonal skills Attention to details Ability to work independently and effectively Customer oriented, conscientious, presentable & a good team player Highly proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook) A fast learner who is able to work under pressure Able to commence work by 15 Dec 2020 Tel - Remarks Working hours : Monday to Friday (8.30 am to 6.15 pm) & Alternate Saturday (8.30 am to 2.00 pm) Interested parties/candidates, please send your updated resume in MS Word format including the followings (1) Expected salary (2) Reason(S) for leaving (3) Date of availability (We regret that only shortlisted candidates will be notified) Target Recruitment Pte Ltd (MOM License No: 15C7744) MOM Regn No: R1112418 (RL) Job category 1 Customer Service/ Call Centres Telemarketing #J-18808-Ljbffr