BSH Home Appliances Ltd is part of the Bosch Home Appliances Group. BSH make life easier with their products which include cooking, dishwashers, laundry, coffee machines, refrigeration, floor care and food preparation. An international group with an annual turnover of more than 13 billion euros, they delight demanding customers all over the world: with intelligent technology, excellent design and outstanding convenience of use. People Matter! BSH's mission is to unleash the potential of their people and teams through a culture of connection, support, inspiration, appreciation, open-mindedness and passion. BSH are a global brand with a NZ culture! They have an extensive wellbeing program and are dedicated to the ongoing learning and development of their people. You will always have access to support and regular visits from management. Benefits include: 8% employer Kiwisaver contribution (with applicable employee contribution) Staff buying privileges Paid Parental Leave Wellbeing Leave Paid Jury Service Leave Career and Learning & Development opportunities Wellbeing initiatives and EAP services Flexible working options BSH enjoy acknowledging their staff's efforts through their Reward & Recognition program and Long Service Awards. BSH also offer staff the opportunity to get involved and play a part in their Corporate Social Responsibility & Sustainability Initiatives. With an average tenure of almost 6 years, you are entering into a knowledgeable and enthusiastic team who are passionate about what they do and the brands they represent. The role: In this Sales Support position, you'll be focusing on two fantastic brands – Bosch (Australia and NZ), and Siemens (Australia), and as you gain experience you'll also train on luxury brands Neff and Gaggenau. Reporting to the Head of Sales Support in Australia, you'll need to feel confident to work independently to your direct team. Working B2B, your day to day will involve communication with retailers to support them with things like: product queries, order processing, follow-ups from onset of order receipt, advising out of stocks, giving product information, following up with external logistics teams, and advising of stock availability and delays. Working with colleagues across the whole business, you will build relationships with both internal and external stakeholders such as 3PL providers, logistics and finance teams. Call volume in this role is not huge, with most communication being over email. Great care must be taken to maintain high levels of accuracy and customer satisfaction. This role just as importantly includes administrative tasks such as order entry, although with increasing levels of automation your time will be more freed up for important tasks. Your high attention to detail will ensure not only accuracy, but that discrepancies are escalated and appropriate action is taken. This position will be 2 days working from home, 3 days from the BSH Head Office in Takapuna (Tuesday, Wednesday, Thursday). There is also opportunity for one of the office days at the beautiful Unserhaus showroom in Parnell. Hours are 8.30am-5pm – these hours are essential. About You: Professional tone, high levels of empathy, problem solving skills and resilience are important attributes in this role, so we are looking for an experienced and well-spoken candidate who loves helping people and being organised. You'll be driven to find the best solutions for the customer and handle them in a way that reflects BSH's luxury home appliances. With high emphasis on compliance you will be a process-driven and consumer-centric. We are looking for someone who has showcased an ability to build relationships internally and externally. Other skills we are looking for include: Experience in sales support, logistics or resolutions Sound computer and Microsoft Office skills Resilience and empathy High level professional written and verbal English Microsoft Office – Intermediate Excel Passport: training will commence in your first week at the Melbourne Office Advantageous, but not essential, experience includes: Being remotely managed Appliance or furniture industry experience SAP software With truly caring, supportive management backing you, your ideas and collaboration will be valued. Team bonding is held in high regard, as well as exposure to the entire business and an extensive training program which will involve one weeks' induction in Melbourne. With excellent company tenure and genuine care about the opportunities and growth for its staff in the business, this is a role that can extend your career. Apply now! Report this job advert Don't provide your bank or credit card details when applying for jobs. #J-18808-Ljbffr
