We're not just another workplace we're a team of like-minded people striving to make a realdifference to the lives of as many Kiwis as we can.Trust is what makes us who we are. We're passionate and committed to doing the right thing by caringfor each other, our customers and our communities. We know you're brimming with potential and so arewe. Let's continue our journey together.Trust is what makes us who we are. We're passionate and committed to doing the right thing and caring for each other and our customers. We work together to support our people and communities when they need us most, and that includes you. We know you're brimming with potential and so are we. Let's continue our journey together.What you'll be doing:Share the excitement that our customers have when calling us to take out insurance on a new house, car or contents. You will create an exceptional experience by providing the best solutions to our prospective and existing customers.We call the role a Sales Representative, but we are not your typical sales team. We don't just advise on new insurance policies; we deliver our purpose to care, help and get things sorted for our customers. Our skilled team does this by proactively assessing customer needs, providing personalised financial advice and solutions to help them make informed decisions about their insurances.A typical week:Primarily taking inbound calls from customers looking for a quote, some advice, and the certainty we will be protecting their treasured items.Taking a genuine interest and care with every customer and delivering exceptional serviceProactively assessing customer needs and finding the best insurance solution for themBeing a collaborative, engaging and actively involved team player. You will have team meetings, one-on-one coaching plus learning and development time.This full-time role will see you in our beautiful Auckland head office based in Sale Street in the CBD. There are opportunities after 6 months to apply to work from home depending on your performance.Training starts on Friday 19 th April 2024 and is full-time, Monday to Friday, 8.30am to 4.30pm for the duration of 3 weeks. Training is virtual.After training you can expect the following roster:A rotating roster,working 7.5-hour shifts totalling 37.5 hours a week between 8am - 8pm on weekdays, and 8am - 6pm on weekends. On average you will work one weekend day per month. Twice a year you will be given a 4-week roster of Thursday - Sunday shifts. Your rosters are given at least 4 weeks in advance to give you certainty.You must be available to start onFriday 19 th April.A bit about you:You will be a "people's person" who is curious and loves having genuine conversations. You will enjoy the fulfilment of helping others, sharing your knowledge and guiding customers on the best plan for them. You will have strong communications skills and the ability to tailor your approach to fit the needs of each customer. You will need some proven experience in customer service and be able to share examples of how you have gone the extra mile for your customers in whatever industry that is. As a keen learner you will not be shy to take on 3 weeks of training on financial legislation and systems all with the support of other new learners and exceptional facilitators.Why you'll love working with us:We have an inclusive and supportive environment and believe every voice matters. We believe in investing in our people and creating an inclusive space that provides opportunities for all.With a great starting salary of $59,500, we take our annual salary reviews, bonus schemes and personal development seriously. We're committed to making our people's wellbeing a top priority, with benefits such as a $250 annual wellbeing allowance, and flexible working. We offer great discounts on our products and retail partners, like up to 50% off our car, home, and contents Insurance, as well as a generous $1500 refer a friend bonus.Our culture and care for our people can be seen in our outstanding engagement and tenure. We believe the most important investment we can make is in you.Do you think you have the passion, collaboration, imagination, and values that match our own? Apply & upload your resume today.Reference # 35294Posted on 02 Apr 2024Closes on 15 Apr 2024 12:00Location(s) Auckland, Hamilton, Work from HomeExpertise Contact Centre, Customer Service, Sales, Sales Force, TelephonyBeing part of our team comes with good perks. We offer a range of benefits with something for everyone:5 additional days of domestic leaveFree life insuranceAn annual paid volunteer day of your choiceFour weeks of paid parental partner leaveParental leave bonus, that tops up the Government contribution to 100% of your salary for 20weeksAccess to our confidential employee support network$250 annual wellbeing allowanceThree free confidential counselling sessions each year via RaiseWe help your money go further: Discounts on NZAA products including AA Home Response, AA Health, AA Life and AA PetInsurance.Free NZAA Membership$1,500 bonus for successfully referring friends and family to work at AA InsuranceUp to 50% off AA Insurance productsSupplier and retail discounts at JB Hi-Fi, Noel Leeming, Bunnings, PB Tech and moreWe value you: Additional leave for long serviceMilestone anniversary gift vouchersStudy leave and support optionsAccess to Udemy; our online learning portalAnnual share in success bonus and salary reviewYou are you: Eligible employees can take a career breakAbility to purchase additional lifestyle leaveHybrid working options to suit your needsDiversity, Equity and Inclusion Looking after, supporting and protecting people is in our DNA, and this starts with our people. We havean inclusive and supportive culture, full of people who are encouraged to bring their true self to work.AA Insurance strives to create an internal community that is driven by acceptance, education, andcelebration of the uniqueness of every person who works here.Our Employee Action Groups are responsible for identifying initiatives to meet the needs of members oftheir groups.. Driving initiatives and change, our variety of Employee Action Groups are welcome to allemployees and allies who support and advocate for initiatives from all different roles, backgrounds andparts of Aotearoa.As an organisation we've chosen to report on the pay gap at AAInsurance to help create fair outcomes forall employees. Gender pay equityis about ensuring people performing the same role are paid the same,regardless of gender, and that women and men performing different work of equal or comparable value arepaid equitably. Measuring and understanding our pay gap is an important step in taking action andachieving gender pay equity.Culture We provide our people with a safe and supportive environment where everyone's voice matters. We grow,nurture and promote a diverse and inclusive workforce to bring the best out of our people. Our teamsare passionate and driven by the difference they can make to the lives of New Zealanders.Our values It's our vision to earn the trust of every New Zealander by protecting what matters most. Our genuine values guide the way we act and go about doing things. Every member of our team plays an important role to bring our purpose of caring, helping and getting things sorted for our customers.4This site is powered by Snaphire (www.snaphire.com)#J-18808-Ljbffr
