Shelving Shop Group are specialist in the design, manufacturing and installation of shelving, commercial racking, and bulk storage solutions. Our clients range from retailers requiring nationwide fitouts through to large scale storage facilities. We are a family business that has been in operation for more than 30 years. What sets us apart is our genuine desire to deliver results. We're growing rapidly and our future is bright – joining us at this stage of our journey means there are opportunities to develop your career within our team. Employee engagement is at the heart of our company culture, we are dedicated to supporting our employees. About this role As the Sales Coordinator you will be responsible for providing internal support to the team with preparation of quotes and administration tasks. Also, this role is the heartbeat of our customer experience. Ensuring our customers receive a welcoming and efficient resolution to their enquiry is of utmost importance. You must be passionate about going above and beyond for our clients. This is a 'first point of contact' role meaning many of our customers first experience with our business will be with you. Ensuring this first experience with Shelving Shop is a pleasant and helpful experience is essential. Some key responsibilities will include: Customer enquiries – incoming calls, website enquiries, face to face. Providing customers with information, pricing, and quotes. Liaise with customers and keep them informed on timeframes. Promptly resolve complaints or issues to maintain a high level of customer satisfaction. Maintain accurate files of correspondence. Provide support to internal personnel who operate locally and throughout NZ. Provide administration and general assistance to the internal team. About you We are looking for an energetic team player who is passionate, dedicated, and eager to learn. Ideally you will have a background in customer service, sales support and or administration. We don't require prior industry experience or product knowledge. Important to this role: Excellent communication skills Customer focused High level of computer literacy, including Microsoft Office, Excel, and Word. Efficient time management and organisational skills. Ability to work autonomously. Positive 'can do' attitude and 'make it happen' approach. Collaborative team player with a positive and proactive approach. Enthusiasm to learn and grow within the role and accept change. Willingness to embrace company culture. This is a great opportunity to join a neat team in a modern, vibrant, open plan office environment! If this sounds like the perfect role for you then please apply now! Applications close 8 th April 2024 Please note that we will be processing applications and holding interviews before the closing date so please apply today! #J-18808-Ljbffr
