Animates is New Zealand's leading pet care company with 46 pet specialty retail stores, 28 grooming salons and 15 vet clinics and growing. Located in the sunny East Coast Bays, this is a vibrant, busy store with in-house grooming and dog-wash services. We are an enthusiastic and engaged team who are driven to succeed and have recently been recognised as the regions winners for Most Improved Store. What will I be doing? This is a causal opportunity, working on an as needs basis and may include weekdays, weekends and public holidays. This isn't your regular customer service role. Here at Animates, the advice you give and the products you sell make a real difference to the lives of pets. Our values-led culture and extensive training will develop your expertise to provide specialist nutrition advice, suggest educational toys and know what fish species make good tank-mates + much more! Other daily tasks include fulfilling eCommerce orders, and you may be required to lift heavy items e.g. bags of dog food. What we're looking for: You'll pride yourself on delivering customer service excellence, proactively seek solutions and be committed to ongoing learning. To be successful you'll also have: Experience in a customer facing role (retail experience preferred) Physical ability to lift stock (up to 20kg) Flexibility to work weekdays, weekends and public holidays A positive attitude and dedication to being a valuable team member Why you will love Animates: You will join a fun and passionate team, who are dedicated to making the world a happier place through the love of pets. We offer a supportive company culture with Managers committed to the wellbeing of their people and where everyone embodies the Animates values – passion, authenticity, care, knowledge, and togetherness! We encourage you to bring your whole self to work and pride ourselves on being an inclusive Rainbow Tick Certified Employer. We also offer: Ongoing learning and development Various career progression pathways Generous discounts at our retail stores and vet clinics Parental leave benefits to support your growing family Give back to your chosen charities through our 'Paws for Good' volunteer leave Paid bereavement leave following the loss of a pet Access to free counselling through our Employee Assistance Programme Stability. Be part of a business that's growing and thriving Why you will love Animates: You will join a fun and passionate team, who are dedicated to making the world a happier place through the love of pets. We offer a supportive company culture with Managers committed to the wellbeing of their people and where everyone embodies the Animates values – passion, authenticity, care, knowledge, and togetherness! We encourage you to bring your whole self to work and pride ourselves on being an inclusive Rainbow Tick Certified Employer. If you share our love for the pet parents we serve, the merchandise we sell, and the work we do, this is a place for you to build a rewarding career! #J-18808-Ljbffr
