At Tower, we want to stand out from the crowd; zig while others zag, and live our values every day, we pride ourselves on embracing diversity and inclusion which allows our people to thrive and bring their whole, unique selves. We celebrate all ages, genders, sexual orientations, races, religions, and everything else that helps to make our culture special. We are proud holders of the Rainbow and DV Free Ticks which are important to us. It's all about representing the diverse communities we work in and with.
As a unique Kiwi & Pacific insurance provider operating for over 150 years, we aspire to lead our industry forward into a more customer-centric future with innovation and disruptive thinking.
What will you be doing? Our customers are our compass. You will interact with our New Zealand-based customers about insurance benefits, exclusions, and policy options, or follow up on existing customer queries through the customer channel of choice - moving seamlessly between Digital and Phone interactions. In this role, you'll work within our risk framework to provide the right cover for our customers every time.
This is an in-office role, and you will be required to work in the office for a minimum of three days per week, these days will be set by the practice lead. Recruitment Process Tower follows a fair and equitable recruitment process which consists of the following:
Candidates will be contacted and required to attend our assessment centre which will be held on Thursday 23 May 2024, hosted at 136 Fanshawe, AucklandAfter completion of the assessment center, candidates will be contacted and informed if they will be progressing to the next step. Shortlisted candidates will be required to provide their references.Setting you up for success You will start with 4 weeks of full-time paid training to get you up to speed. The training hours are Monday - Friday 8.30 am - 4.30 pm, which will commence on your first day, Monday 1 July 2024.
You will then move onto a rotating roster, working 7.5-hour shifts totaling 37.5 hours a week and on average one weekend day per month. Rosters are set up at least 4 weeks in advance to give you certainty in planning your life outside of work.
You must be available to start on Monday 1 July 2024 and have no planned leave within the first 4 weeks of training. What you'll need to be successful in this role To be successful in this role, you will also be able to demonstrate:
Previous experience in sales and service delivery roles (particularly over the telephone and face to face)Experience working as part of a team to achieve common goals, team player.Product and sales process knowledgeExcellent interpersonal techniques (particularly over the telephone and face to face)Proven written and verbal communication skills.Sound problem solving and analytical capabilities.Time management and organizational abilitiesGood computer skills with a technology-friendly orientationAccuracy, speed and attention to detailAbility to adapt and embrace change.Desired skill - An understanding of the New Zealand insuranceEligibility to work in NZ.We are doing what's right. Our commitment is to create an inclusive workplace where our people come first, we feel valued, safe and respected.
If you feel comfortable doing so, please let us know early in the process if there are any diversity needs, we can meet or make reasonable adjustments to enable you to shine. If you would like to note which pronouns you use at any point in the application or interview process, please let us know.
What we'll bring to the table In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.
Highlights Include:
16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower whanau in New Zealand and the PacificA paid day off on your birthday and the option to buy an additional eight days of leave. So up to six weeks off!Wellness leave instead of sick leave so you can proactively look after your health and wellbeingCareer growth - we promote internal capability; and support you with design-specific development and training opportunities; we also have programmes that recognise star performersFlexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areasDiscounts on Tower insurance products of up to 50%Free Life Insurance of up to four times your annual base salaryRetail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and moreApply now Please note: We're eager to get the right person on board as soon as possible. We don't have set closing dates, so we'll start reviewing applications as they come in. Don't wait—apply now to make sure you're considered promptly.
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