Research Lead, Sector Digital Channels, Data and Digital at Te Whatu Ora, Wellington Join Health New Zealand - Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it.
Te whiwhinga mahi| The Opportunity The Design Research Lead role will define and lead our research approach, capturing valuable and actionable insights, informing the design and delivery of the best possible experiences for health consumers and whanau. You will bring best practice research processes to ensure our research is undertaken safely and responsibility.
This is a leadership role within our Design Practice with responsibilities for supporting nationally significant products and services and influencing key stakeholders within Te Whatu Ora and the wider health system.
Design and Channels are responsible for the design and delivery of our consumer facing digital products used by millions in Aotearoa. We aspire to create products that are accessible to the broadest consumer audience and that our services are consistent across the channels we provide to support equitable access. Our Design Practice champions the needs of health consumers and whanau, utilising human-centred design practices to recommend solutions that deliver an equitable, efficient and best possible consumer experience across our available service channels.
Our Sector Digital Channels team are working to expand and improve the digital health landscape in Aotearoa. We are the digital transformation partners enabling modern technology solutions that improve the people and whanau experience through equitable access to varying models of care.
We are the change agent for national programmes and work with our customers and partners to enable equitable access through both digital self-service and assisted channels and to reduce pressure on the workforce through automation and integration. We are product focused and leverage modern platforms, technologies and ways of working to deliver quality, sustainable and cost-effective products and services.
We take pride in leading change that will provide equitable digital solutions for the health of Aotearoa.
As the Research Lead, we'll look to you to set the strategic direction of Design Research as a discipline within the Design Practice. We also expect you to lead the discovery of meaningful and actionable quantitative and qualitative insights about people, whanau, and communities. With the intention of informing the creation or modification of our services, experiences, and interfaces, so that they better serve communities and contribute to equitable health outcomes.
You'll have extensive experience working with communities to research in a way which is mana-enhancing and culturally responsive. This could be a specialism in kaupapa Maori research, Pacific research methodologies, co-design, or related fields.
You'll be someone driven to do great work, you'll care as much about the big picture as you do the details. You'll be someone that brings wairuatanga, the ability to work with heart, and whanaungatanga, to work as a team for the greater good.
A minimum of 15 years' experience in Design Research or related roles, within large organisations across the public and private sector. Extensive experience in the health sector and government is essential.Design Research – an excellent understanding of the fundamentals of Design Research as a discipline and how it is used to create business and customer value.Discipline application – extensive knowledge of appropriate Design Research tools and techniques to elicit understanding, communicate progress, create, and validate solutions (e.g., research methodologies, statistical analysis, Dovetail, Optimal Workshop). Pae Ora and Te Tiriti o Waitangi – can evidence an understanding of Pae Ora (Healthy Futures) Act 2022, the significance, and obligations of Te Tiriti o Waitangi, including how to give effect to these expectations in a meaningful way, and the commitments to equity and priorities of Wai2575. Have an appreciation of cross-cultural matters, including knowledge of tikanga Maori (or a willingness to learn).Communication & relationship effectiveness – you demonstrate effective communication and interpersonal skills, including the ability to write and present in a clear, persuasive, and impactful way, to influence others to embrace change, and to develop, unify and maintain strong internal and external relationships essential for achieving sustainable outcomes.
A commitment to being a good Te Tiriti partner in all your actions. This includes an understanding of the significance of and obligations under Te Tiriti o Waitangi and the ability to apply Te Tiriti principles in a meaningful way in this role.Competency with te ao Maori, tikanga, and te reo Maori or a commitment to starting your journey and taking ownership of your learning and growth.Ko te mahi e tika ana mo te ao hurihuri nei | Work that suits today's ever-changing world Health New Zealand - Te Whatu Ora supports flexible and hybrid working for our kaimahi. In roles that don't require an in-person element, we encourage you to 'work from where you are.' We want our national teams to be made up of diverse people from across the motu, just like our health system.
Our name, Te Whatu Ora, means 'the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.
At Health New Zealand - Te Whatu Ora we acknowledge and respect our people's diversity and spiritual needs, ensuring a safe workplace that is a whanau orientated and supportive environment. We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Maori and ensures greater access, experience and outcomes for those traditionally not well served by the system – Maori, Pacific and Disabled People.
When you join us, you become part of transforming the health system. This is a once in a life-time change, that will touch the lives of everyone in Aotearoa, and future generations. We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whanau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
We particularly welcome applications from our diverse Maori, Pacific, disabled, and rainbow communities.
Me pehea te tuku tono | How to apply To view the position description and/or apply for the role (by submitting your cover letter and CV), please click "APPLY NOW." For tracking and reporting purposes, all applications must be submitted through our online career portal. If you have any questions about the role, please feel free to contact Bella at ******
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