Job Description: We are looking for a diligent and reliable Remote Customer Support Officer to join our team at Gentrack Group. As a part-time entry-level position, this role will involve providing exceptional customer service to our clients from a remote location in Wellington, NZ. The ideal candidate will be passionate about helping others and possess excellent problem-solving skills with great attention to detail. Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely manner- Resolve customer issues and provide solutions to ensure customer satisfaction- Maintain accurate records of customer interactions and transactions- Collaborate with team members to enhance the overall customer experience- Stay up to date on product knowledge and company policies to provide accurate information to customers- Identify and escalate priority issues to the appropriate channels for resolution- Participate in training and development programs to improve skills and knowledge Requirements:- 1 year of experience in customer service or a related field- Reliable internet connection and a quiet workspace to work remotely- Excellent communication skills, both written and verbal- Strong problem-solving abilities and attention to detail- Ability to work independently and collaborate with a team- Passion for delivering exceptional customer service Benefits:- Profit-sharing opportunities- Company-provided transportation for work-related travel- Travel and spending expenses covered- Ongoing learning and development opportunities for personal and professional growth Equal Opportunity Statement:Gentrack Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other characteristic protected by law. All qualified individuals are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.