Remote Customer Support Officer

Job Description:

We are looking for a Remote Customer Support Officer to join our team at Genesis Energy in Wellington, New Zealand. As a part-time Associate Level position, the successful candidate will be responsible for providing exceptional customer service to our clients through various communication channels.

Responsibilities:1. Respond to customer inquiries promptly and professionally via phone, email, and chat.2. Resolve customer complaints and issues efficiently and effectively.3. Maintain accurate records of customer interactions and transactions.4. Provide product and service information to customers.5. Collaborate with other team members to ensure a seamless customer experience.6. Identify and escalate priority issues to the appropriate team members.7. Stay up to date on company products and services to provide accurate information to customers.

Requirements:1. Minimum of 4 years of experience in customer service or a related field.2. Confident and resilient attitude to handle challenging customer interactions.3. Strong critical thinking skills to assess and resolve customer issues.4. Ability to manage interactions with people from diverse backgrounds.5. Excellent communication skills, both verbal and written.6. Proficiency in using customer service software and tools.7. Ability to work independently and as part of a team.8. Availability to work flexible hours as needed.

Benefits:1. Life insurance coverage.2. Vision insurance benefits.3. Disability insurance coverage.

Working Environment:Join Genesis Energy, a company that pioneers change and sets industry benchmarks. Be part of a dynamic team that values innovation, collaboration, and continuous improvement.

Equal Opportunity Statement:Genesis Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment. We welcome individuals from all backgrounds to apply.

Deadline to apply: April 22, 2024.

If you meet the requirements and are excited about the opportunity to join a forward-thinking company, we encourage you to apply for the Remote Customer Support Officer position at Genesis Energy today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.