Remote Customer Support Associate

Job Description:Eli Lilly is seeking a Remote Customer Support Associate to join our team in Nelson, NZ. This entry-level position is ideal for a driven and confident individual with at least 1 year of experience in a customer support role. As a Remote Customer Support Associate, you will be responsible for providing exceptional customer service to our clients while working from the comfort of your own home. Responsibilities:-Respond to customer inquiries via phone, email, and chat in a timely and professional manner-Resolve customer issues and complaints with empathy and efficiency-Educate customers on product features and benefits-Document all customer interactions in our CRM system-Collaborate with other team members to improve customer satisfaction and retention rates-Research industry trends and best practices to continuously improve customer support processes-Plan and prioritize your workload to meet performance targets Requirements:-1 year of experience in a customer support role-Excellent communication skills, both verbal and written-Strong research and planning skills-Ability to work independently and as part of a team-Driven and confident personality-Proficiency in Microsoft Office and CRM software Benefits:-Medical coverage-Disability insurance-Employee discounts Working Environment:At Eli Lilly, we encourage calculated risk-taking to drive innovation and progress. As a Remote Customer Support Associate, you will have the opportunity to contribute to the success of our company from the comfort of your own home. Deadline to Apply:May 17, 2024 Equal Opportunity Statement:Eli Lilly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.